Shelton, CT, December 19, 2025 — TMC, a global, integrated media company dedicated to helping technology vendors build communities through in-person and digital marketing programs, today announced the winners of 2025 TMC (News - Alert) Labs Innovation Awards for Customer Experience.

Presented by TMC Labs, the independent product testing and evaluation division of TMC, these awards recognize contact center, CX, and CRM solutions that demonstrate exceptional innovation, technical excellence, and real-world impact. Each submission underwent a comprehensive review by TMC Labs editors and engineers, who evaluated architecture, feature depth, usability, performance, and the product’s ability to advance enterprise communications.

The TMC Labs Innovation Awards spotlight products that move beyond incremental improvement—honoring platforms and applications that meaningfully enhance how organizations collaborate, communicate, and operate in increasingly complex hybrid and cloud-based environments.

“TMC Labs is committed to recognizing companies that are raising the bar for innovation across contact center, CRM, and customer experience technologies,” said Rich Tehrani (News - Alert), CEO of TMC. “This year’s award recipients represent forward-thinking vendors that have introduced breakthrough solutions or delivered significant enhancements to existing platforms—advancing how organizations engage customers, empower agents, and deliver seamless, data-driven experiences.

Our editors and engineers bring deep, hands-on expertise across the CX, contact center, and CRM markets, and only those products that demonstrated genuine innovation, strong execution, and measurable real-world impact earned this distinction. Congratulations to all of the 2025 TMC Labs Innovation Award winners.”

Winning the 2025 TMC Labs Innovation Award for Customer Experience signals to contact center and enterprise buyers, channel partners, and the broader market that a solution has been independently vetted by industry experts and proven to deliver meaningful value in real-world deployments.

Winners will be highlighted on CUSTOMER magazine online.

Winners of the 2025 TMC Labs Innovation Awards for Customer Experience:

A Respected Honor – Backed by TMC’s 50 Years of Excellence

Earning a TMCnet award is a meaningful third-party endorsement that distinguishes each winning company as a proven innovator and industry leader. Award recipients gain valuable visibility and credibility among TMC’s extensive global audience of technology professionals, decision-makers, and executives—as well as throughout their broader ecosystem of customers, partners, and peers. TMCnet attracts more than one million unique visitors each month, delivering significant exposure across the worldwide technology community.

Founded in 1972, TMC has built a long-standing reputation for editorial integrity, market insight, and industry leadership. Recognized for its independent and unbiased coverage of IP communications, cybersecurity, telecom, IoT, cloud, customer experience, and AI, TMC remains one of the most trusted voices in technology media. Receiving a TMCnet award signals excellence in innovation, performance, and real-world impact—and reflects recognition by an organization with decades of credibility in the technology marketplace.

For more information and a complete schedule of upcoming TMC and TMCnet awards, please visit www.tmcnet.com/awards

About TMC
For more than two decades, TMC has honored technology companies with awards in multiple categories — each among the most respected recognitions in the communications and technology industries. Winners represent leading organizations advancing innovation and driving growth across their markets. Every recipient is a verified leader, setting the benchmark for excellence in their field.

In addition, TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at www.tmcnet.com and follow @tmcnet on Facebook, LinkedIn, and X.

TMC Contact:
Stephanie Thompson
Manager, TMC Awards
203-852-6800
[email protected]