Business is all about integration. One of the most powerful tools you can integrate is a cloud phone system such as Aircall and your CRM (Customer Relationship Management) systems. As we all know, the customer or consumer is an important part of your business. With a CRM system, you get a central place where your business stores client and prospect data and tracks the interactions. By combining the two systems, you streamline your workflow and propel it towards success.

Exceptional Features of Cloud Phone (News - Alert) Systems

Cloud-based phone systems like Aircall operate like a regular phone line; the difference is that it is online. Unlike traditional phone systems, you can make and receive calls using the system if connected to the internet. This makes business smoother as the communication is streamlined.

• Video Conferencing and Screen Sharing: This is handy when dealing with customers and stakeholders from different locations. As long as they are connected to the internet, you can place calls through to them hassle-free.
• Enhanced Programmatic Routing: With advanced computing power on the phone pools, your business can use the upgrade and exchange technology.
• Software Integration: The cloud phone systems seamlessly integrate with other software programs, such as CRM, to help you automate communication.
• Phone Automation: With the new wave of AI, you can connect your phone menus to trained Chatbots and AI to serve customers better.
• Cloud-Based Access: This has to be the biggest benefit of them all. With the cloud-based system, all the employees and stakeholders can access the clients and respond accordingly.
• Remote Possibilities: Cloud-based solutions bring about limitless remote possibilities. Whether in different continents or countries, your employees can adequately communicate with customers across the globe. They do not have to be at the office to do so.

How Aircall and CRM Automation Streamline Your Business Workflow

Your Business Enjoys Automation

Repetitive tasks are some of the most draining tasks that your employees have to deal with every day. Some include responding to emails daily, giving quotations, and other manual activities or processes.

Besides exposing your business to human error, the lack of automation also takes away valuable employee time that could have been used to enhance the business workflow. With the Aircall automation and CRM phone integration, you can enhance your company’s efficiency and productivity.

Your Business Achieves Team-Wide Mobility

In the 21st century, particularly in 2023, a lot of business has moved online. With more people embracing remote work, you do not have to worry about staying connected on your work desk.

Since the system integration and automation is cloud-based, your team of employees can place calls regardless of their location. They are no longer bound to a physical environment. As long as they have a laptop or smartphone and access to the system, they can check the CRM and track customer’s concerns and their experience.

You Get Easier Scaling and Management

When getting into business, everyone does so intending to grow. By using automation, you can streamline your workflow and serve customers better. Your employees can manage their connections and directories from one centralized admin portal.

The system is entirely online and allows the team to customize their preferences. It minimizes the instances of customer dissatisfaction. With satisfied clients and streamlined management, your business can scale towards greater heights.

All Your Decisions are Data-Backed

Technology has revolutionized a lot of things, including our data collection methods. Today, you cannot rely on guesswork regarding customer service and sales metrics.

With the cloud phone system and CRM automation, you have enough tracking tools to know the number of calls answered, those missed, the average call length, and the satisfaction. This information helps you make quality decisions reliant on quality data.

Conclusion

As you can see, the integration and automation of Aircall and CRM is a win for your business. Whether you are a startup or an established organization, it saves money, enhances customer service, and promotes endless remote possibilities. Even better, all the decisions you make at the company are backed by quality data.

Sources

1. https://www.forbes.com/advisor/business/crm-automation/ 
2. https://www.forbes.com/sites/forbesbusinesscouncil/2023/04/05/understanding-the-application-of-crm-systems-in-business/ 
3. https://aircall.io/