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December 18, 2019

Impact of Emerging Technology on Our Workplaces

The emergence of modern technology has triggered serious changes in our lifestyle over the last few decades. Like every other aspect of our lives, it has made a significant difference in the way different tasks are accomplished in our modern-day workplaces. Be it promoting a new business or qualifying for bankruptcy, the application of technology is undeniable these days. With the availability of a wide range of fast-evolving technologies, there is a high probability that we are about to experience more changes in the near future in terms of the notion of the workplace, the dynamics of the workforce, as well as the nature of work.

Technology Driven Changes in the Future Workplace:

The future of work will be impacted by emerging technologies in the following ways.

  • The nature of work: The advent of technology will reduce the need to perform manual tasks that are repetitive in nature. Therefore, manual tasks will involve fewer workers and more workers will be engaged in job roles that demand strategic thinking and creativity. Instead of focusing solely on task completion, there will be a higher emphasis on communication, problem-solving, design, interpretation, and listening. Instead of having specific knowledge, the workers in this changing workplace will require the ability to learn new skills continuously.
  • The accomplishment of tasks: Advances in robotics and AI-driven technologies will increase the amount and range of work that will be handled by smart machines. Recent studies suggest that by 2025, almost 38% of jobs in the US will become automated. The jobs handled by the human workforce will become less routine and their job roles will be redefined by combining human skills and technology. In order to make the most out of human-machine interactions, the organizations will have to rethink their way of investing in workers.     
  • Who does the work: With the advent of new technology tools, employers will look to benefit from a continuum of full-time workers as well as freelancers to gig workers and managed services in a cost-efficient manner. Based on their needs, employers will focus on multiple employment formats to obtain the required skillsets, expertise, experience, and creativity. Therefore, rather than just filling different roles in the organization chart, hiring will be focused on task performance and problem-solving.
  • The idea of the workplace: The availability of the latest communication platforms will eliminate the obstacles between the remote workers and multiple office locations, paving the way for seamless communication. As a result, it will become much easier for workplaces to tap into a global talent pool by overcoming the limitations of distance.

Key Emerging Technologies for Future Workplace:

  • Process Automation: Automation is key to reducing human error, increasing efficiency, and lowering operational costs.  Robotic Process Automation (RPA) and Business Process Automation (BPM) are the two main types of process automation technologies. RPA is used for automating time-consuming and repetitive individual tasks such as data entry. On the other hand, BPM involves the automation of end-to-end business processes such as more accurate decision-making.
  • Platforms for Cloud-Based Communication: Unified communications (UC) platforms enable communication and collaboration in real-time through advanced functionalities such as video calls, voice calls, screen and file sharing, instant messaging, and much more.
  • AI-Driven Technologies: By utilizing AI, organizations will be able to make timely and accurate decisions, by extracting valuable insights from their business data efficiently. One of the biggest benefits of AI is its ability to extract insights by processing a large volume of data.
  • Digital Talent Platforms: By using different digital talent platforms, organizations can minimize the impact of a mismatch between location, availability, and skills. Independent workers in the digital workplaces will not be confined to a specific job title, but will continuously demonstrate value by adapting to the objectives of each project.
  • Quantum (News - Alert) Computing: Compared to traditional silicon-chip-based computers, quantum computing allows a thousand times faster data processing while consuming less power. It is capable of supporting a wide range of virtual reality (VR) and augmented reality (AR) applications, and can significantly enhance the efficiency and accuracy of diagnostic processes and training.       



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