TMCnet Feature
January 22, 2015

The Fitzgerald Law Firm Stays Connected Using Toshiba's VIPedge Cloud Telephone Solution

A leading medical malpractice law firm based in New York; The Fitzgerald Law Firm attorneys rely on Toshiba’s (News - Alert) business telephones to communicate with clients, doctors, medical experts, and court officials.  The firm has been a Toshiba customer since the 1980s.  For more than 30 years, Authorized Toshiba Dealer Precision Interconnect of New York has migrated the firm from Toshiba’s analog, digital and IP systems to Toshiba’s VIPedge® cloud-based business telephone solution. Bottom-line benefits of VIPedge include:

  • Delivering a reliable cloud-based business telephone solution with equipment and telephone services from a single vendor;
  • Processing 10,000+ calls per month for more than 80 users;
  • Supporting remote users at multiple locations over the cloud;
  • Enabling easy Call Record capabilities; and
  • Improving communication with Call Manager unified communications.

“Every day, we receive calls from prospective clients needing legal help for medical malpractice.  With Toshiba’s VIPedge, we get our calls no matter where we are, whether we are working from home, on our mobile phones, in a meeting, or at the office,” said James Fitzgerald, president, The Fitzgerald Law Firm.

Toshiba Benefits

Benefit #1: Technologically Advanced, Reliable Cloud Solution

Toshiba’s VIPedge cloud-based business telephone solution met Fitzgerald’s need for a technologically advanced, application-rich business telephone solution. Exceptionally reliable, VIPedge keeps Fitzgerald’s attorneys and staff connected no matter where they are.

Benefit #2: Mobility Apps Ensure Important Calls Get Through

Toshiba’s mobility applications allow Fitzgerald’s users to make and receive calls on their mobile phones just as if they were at the office. Toshiba’s Follow Me feature forwards office calls to any telephone number. The Twinning feature allows a single incoming call to ring on multiple telephones. 

Benefit #3: High-quality Desk Phones With Self-administration

The Fitzgerald team appreciates Toshiba’s high-quality IP desk telephones that can be self-administered with Toshiba’s browser-based Enterprise Manager. The IT team can remotely make adds, changes and updates from virtually anywhere they have Internet access.

The Toshiba Solution:  Toshiba’s VIPedge

Harley Bitman, vice president of Operations for 30-year Authorized Toshiba Dealer Precision Interconnect (, recommended Toshiba’s VIPedge.  She handles VIPedge service and support.  She said, “Fitzgerald can rely on Toshiba’s VIPedge cloud solution for dependable dial-tone service, plus it has all the business telephone applications of an on-premises system, available affordably via the cloud.”

Fitzgerald’s business telephone solution consists of:

  • Toshiba’s VIPedge cloud-based business telephone solution;
  • Toshiba’s IP desk telephones with three-digit extension dialing between all users, no matter where they are located;
  • Toshiba’s Call Manager unified communications;
  • Follow Me call routing to forward office calls to any other phone number;
  • Unified Messaging for a single inbox for email and voice messages; and
  • Enterprise Manager for browser-based remote administration.

“Fitzgerald benefits from the near-instantaneous remote repair and programming support provided for VIPedge by Precision Interconnect. For Fitzgerald, every minute counts because every call counts,” said Harley Bitman, vice president of Operations, Precision Interconnect.

About The Fitzgerald Law Firm

Based in New York, the Fitzgerald & Fitzgerald law firm was founded in 1971 by John E. Fitzgerald and his wife Annette.  Recently, The Fitzgerald Law Firm was incorporated.  The firm is managed by their son, James Fitzgerald. The attorneys at The Fitzgerald Law Firm have been helping clients with medical malpractice claims for more than 40 years and have recovered more than $1 billion for their clients.

For an Authorized Toshiba Dealer, visit:

Edited by Maurice Nagle
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