Those entrenched in the contact center or service industry should always be concerned with return on investment (ROI). Simply put, ROI is a measure used to evaluate the efficiency of an investment or to compare the efficiency of a number of investments. Every contact center manager wants to ensure high ROI upon investing in new call center technology. Let’s take a look at one such option for boosting ROI and getting it to stay there: going all-in-one with a Salesforce supported contact center.

Not only is Vocalcom one of the world’s largest cloud contact center providers, but we bring voice communications and powerful cross-channel service capabilities directly into Salesforce.com (News - Alert) for unfathomably fast response times. Our technology is designed from the ground up to do a number of things for its users. For instance, the technology helps maximize business agility, deliver a stellar customer experience and integrate every communication channel all in one.