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January 14, 2013

OrecX Talks Open Source Applications

By Jamie Epstein, TMCnet Web Editor

Call recording solutions are used in various scenarios, including by contact centers, business VoIP providers and on mobile devices as a cost-effective, easy and reliable way to keep a record of interactions with clients. Not only does this monitoring software enable organizations to adhere to quality and compliance needs alike, but it also helps them to quickly see the areas that need to be improved as well as the skill sets of agents that need to be enhanced.

OrecX is one the biggest companies in the call recording space that has helped contact centers bring customer satisfaction rates to an unparalleled level and business VoIP providers create new revenue streams while selling more to current customers. The company is completely revamping the call recoding industry through powering what is touted as the world’s only free open-source call recording software—Oreka GPL. Due to the fact that’s its suite its open source, businesses who utilize this offering can increase flexibility while simultaneously seeing a much better ROI and slashing costs.

According to company officials, “Open source is an unstoppable underlying trend in technology today, simply because it is in the interest of customers. Oreka GPL can be installed in just 30 minutes and requires no implementation support. The product is fully customizable to your needs, and is yours to keep. If you should choose to upgrade to our full-featured Oreka TR solution, the transition is seamless.”

When asked to forecast what the most disruptive technology that will hit mainstream markets in 2013, Craig McCue, vice president of OrecX, stated, “Open source applications.” A major factor behind this prediction is that products such as MySQL or Linux are able to be used in a universal manner and come complete with full support from major technology companies like IBM or Google. In turn, the IT applications market is rapidly seeing various open source products appearing within Asterisk (News - Alert), SugarCRM or even MedSphere that provide medical records management, the company’s site added.

As the New Year progresses, not only will open source continue to take off but as next-generation solutions gain ground, it is likely that this could in fact be the year the laptop officially dies.

“We’re definitely heading in that direction, that’s for sure. The capabilities of today’s smartphones and tablets are absolutely diminishing the value proposition of a clunky, expensive and hard-to-carry laptop. I know I plan to use mine less and less, especially when I travel,” McCue commented.

As laptops are no longer being used as someone’s go-to tool when on-the-go with users preferring to travel much lighter with their smartphones and tablets in tow, this could actually assist Windows 8 in better competing against robust platforms iOS and Android (News - Alert). While the call recording expert prefers Windows systems simply because it is an operating system that is easier to support, it does however support all operating systems. 

He concluded, “RIM has a solid operating system for security purposes, so if they can develop devises that are easier to use we feel they will gain some market share back.”

As we are now underway in the New Year, open-source applications as well as the increasing demand for smarter and quicker smartphones and devices will surely continue to revolutionize the technology sector. Be sure to keep a close eye on OrecX as it works alongside its customer base to enhance their operations as well as profitability. You can do this by visiting the company’s booth at ITEXPO (News - Alert) Miami 2013, a not-to-miss event taking place from Jan 29- Feb. 1 in Miami, Fla.

Want to learn more about OrecX? Be sure to visit the company in booth #902 at ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Rachel Ramsey
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