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September 25, 2012

ITEXPO West 2012 Continues to Rake in the Heavy Hitter Speakers

By Jamie Epstein, TMCnet Web Editor

Headquartered in Dallas, TX, Voice4Net powers a robust toolset that brings together telephony and database systems in a seamless manner.  Due to this integration, the company can enhance collaboration amongst customers, employees and their business in addition to giving users access to traditional telephones and next-generation software.

The company is continuously expanding its footprint and realized that a great platform it could leverage to speak with potential customers would be the upcoming ITEXPO (News - Alert) West 2012, an elaborate and extremely well attended communications and technology event that will be taking place from October 2-5, 2012 in the Austin Convention Center in Austin, TX. This conference allows everyone and anyone involved within the communications and technology community to join together for a week of business-building, networking and the discovery of new products and solutions.

Rick McFarland, Voice4Net’s chief executive officer will be taking part in not one but two panel sessions including “Demystifying Social Media Integration in the Customer Service Environment,” which will be held on Wednesday, October 3 at 1:30 p.m. in addition to “Multichannel Communication and the New Customer/Company Relationship,” which is slated to occur on Thursday, October 4 at 1:00 p.m.

“The key to creating an effective customer service environment is to empower agents to respond to the customers’ media of choice, whatever that may be,” McFarland commented in a statement. “The panel sessions at ITEXPO will present options to achieve multi-channel capabilities. Our goal is to encourage attendees to embrace and understand the significance that these emerging media streams represent in an evolving customer service environment.”

In both of these not-to-miss discussions, McFarland will highlight the importance of leveraging social media and multi-channel streams including chat, texts, e-mails, social media messaging and wallboarding and how these communication modes can be utilized to enhance customer service processes. He will also present a variety of situations in which customer service solutions seamlessly integrated with various communication channels enable businesses to interact with a much wider customer base.

When speaking about his experience with the company, Michael McSpadden, regional sales manager of AT Systems added, "We now save more than 75 percent over our previous provider. This equated to more than $700 on a single call. In addition, I can get conference calls set up, on my own, within 30 seconds. I use this on-demand feature almost every day. And the on line billing feature is very attractive. I can enter details about my conferences as they are happening and those notes show up on the bill to remind me what the call was about and what cost center to place it in.”

To find out more about Rick McFarland and Voice4Net,  visit the company at ITEXPO West 2012 to be held Oct. 2-5 at the Austin Convention Center in Austin, TX.  McFarland is speaking during “Demystifying Social Media Integration in the Customer Service Environment.” For more information on ITEXPO West 2012, click here.

Edited by Amanda Ciccatelli
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