Art Rosenberg Info

Art Rosenberg is a veteran of the computer and communications industry and formed The Unified-View to provide strategic consulting to technology and service providers, as well as to enterprise organizations, in migrating towards converged wired and wireless unified communications. He focuses on practical user requirements, implementation issues, and new benefits of multi-modal communication technologies for individual end users, both as a consumer and as a member of enterprise working groups. The latter includes identifying new responsibilities for enterprise communications management to support changing operational usage needs most cost-effectively. Copyright © 2004-2005, The Unified-View, All Rights Reserved Worldwide.

Latest Articles

Business Communications Upgrades UC - 12/02/2015
Optimizing Customer Service Interactions with Actionable Data Monitoring - 11/12/2015
Optimizing Customer Service Interactions with Actionable Data Monitoring - 11/12/2015
Business Call Management as a Service (CMaaS) Will Quickly Make Enterprises More Mobile - 11/09/2015
Don't Fight Mobile Customers; Join them! - 04/14/2015
The Eyes Have It: Customer Self-Service Get Visual - 03/18/2015
Mobile Customer Service Means Unified Business Interactions - 01/12/2015
Where is UC Going? Persistent, Multimodal 'Conversations' - 01/12/2015
Mobile Customer Service Is A Two-way Street - 12/04/2014
Business 'Mobile Apps' Will Need UC Expertise - 11/10/2014
The Privacy of Text Messaging For Mobile Users - 10/13/2014
Why UC Needs Mobile 'Unified Notifications' - 09/26/2014
Agents Skills for Mobile Customer Services - 09/25/2014
Mobile UC Benefits From Interactive Virtual Queuing For Efficient Customer Care - 09/02/2014
UC And Clouds Brings HP And Avaya Together - 08/27/2014
Mobile UC End Users Need UM Too - 08/26/2014
Visual IVR - A Migration Path to Mobile Self-Services - 08/05/2014
How Will You Support Consumer Mobile Customer Service? - 07/24/2014
Is Unified Communications Really Unified Interactions? - 06/01/2014
Business Conversations Need Voice and Visual Information Too - 04/21/2014
Is Unified Communications Really Unified Interactions? - 04/07/2014
UC Video Easier Said Than Done! - 03/25/2014
Migrating to Multichannel Customer Service Interaction Centers - 03/18/2014
GENBAND's UC Solution for Service Providers - 02/28/2014
Cloud Services Open the Door to Multimodal Business Conversations - 01/21/2014
Omnichannel Solutions: The Rise of the Interaction Center - 01/15/2014
Mobile Customers Need UC Choice for All Interactions - 01/10/2014
Contextual Customer Assistance From Online Apps For Better Customer Service - 12/13/2013
Contextual Customer Interactions Improve Personalization and Performance - 11/12/2013
Amazon's Kindle HDX Mayday Button for Device Help Desk - 10/31/2013
How WebRTC Could Help Me Discount an Airline Flight By 70 Percent - 10/11/2013
Is Your Contact Center Ready For All Mobile Customer Interactions? - 10/02/2013
All Mobile Self-service Apps Need Customer Assistance - 08/05/2013
Customer Mobility and Accounts Receivable Management, Part 3 - 07/30/2013
Customer Mobility and Accounts Receivable Management, Part 2 - 07/29/2013
Customer Mobility and Accounts Receivable Management, Part 1 - 07/26/2013
Enterprise Mobility Management for Shared, Personal Devices - 07/01/2013
Look To Cloud Services for Mobile Customer Needs - 06/24/2013
Mobile Customer Self-Service Means Less Talk And More Action! Part 2 - 06/04/2013
Mobile Customer Self-Service Means Less Talk And More Action! Part 1 - 06/03/2013
Unified Customer Services for the New Generation of Digital And Mobile Consumers - 05/15/2013
ShoreTel Brings Mobile UC to the Desktop - 05/07/2013
VARs, SIs and Consultants - UC Opportunities - 04/12/2013
Help Desk Services For Mobile UC Customer Support - 04/09/2013
Social Business Needs Mobile Notification Management - 02/21/2013
Customer Services Needs Multi-Persona Mobile Apps - 01/14/2013
Can IT Support Mobile UC in 2013? - 01/02/2013
What Are IT Staff Responsibilities for Cloud Apps? - 12/07/2012
Mobile UC for 'Bring Your Own Car' Drivers - 11/15/2012
Will 'Consumerization of UC' Drive Contact Center Change? - 10/11/2012
Sins of Omission in Explaining UC - 09/25/2012
Consumer Mobility, 'Customer BYOD,' and the UC Contact Center - 09/12/2012
Customer Service UC Payoff Bigger Than 'Collaboration?' - 08/23/2012
UC-Enabled Unified Messaging Will Affect Business Voicemail Systems - 08/14/2012
End Users Really Want 'Dumb' Devices for Mobile UC - 08/06/2012
Unified 'Contextual' Contact Notification Management - 07/11/2012
'Back to the Future' for Computer Usage - This Time for Mobile Consumers - 06/28/2012
Video Conferencing as a UC-enabled Option - 05/30/2012
AT&T Moving Mobile Subscribers to New Unified Messaging 'Cloud' - 04/23/2012
What Business Users Really Need - UC-Enabled 'Collaboration' - 04/23/2012
The Heart of Business UC: 'Contextual Contacts' - 03/01/2012
Multimodal Mobile Apps, Cloud Services, and UC VARs Make Telephone Contact Centers Grow Up - 03/01/2012
Are 'Smart Applications' the Real Target for UC-Enabled Cloud Services? - 02/29/2012
Making A 'UC Contact Center' Truly Virtual - 02/13/2012
'Dual Persona' Mobile Clients Will Simplify UC BYOD Issues - 02/06/2012
Apple Making the Smartphone Even Smarter for Mobile UC - 01/03/2012
2012: Will 'Mobile Apps' Drive the 'UC Contact Center?' - 12/30/2011
UC Interoperability - 'Separation of Church, State, and End Users' - 11/21/2011
IBM's BYOD Approach Shows the Way to Enterprise Mobile UC - 11/18/2011
The New 'UC Contact Center' - More Than A 'Use Case' - 11/15/2011
Back To The Future - Before the Web and the 'Cloud,' There Was Interactive 'Time-sharing' - 10/26/2011
Personalized UC - Mobility vs. Portability - 10/24/2011
UC and Efficient Contact Center Assistance - 10/17/2011
Steve Jobs and UC - 10/06/2011
UC Analytics Needed to Manage Multi-modal Contact Center Evolution - 10/04/2011
The Strategic Role for Unified Analytics in UC - 08/15/2011
At Last! Avaya Embraces 'Dual Personna' Mobility For Health Care Apps - 03/10/2011
Will iPads, Tablets Replace Enterprise Laptops and Desktop Softphones for UC? - 12/20/2010
How UC and Multimodal Notifications Will Change Communication - 09/27/2010
What's In A Name? Microsoft's Lync Wants End Users In Business Communications - 09/16/2010
Latest Contact Center Trends Point to Mobile UC Flexibility for Consumers - 07/26/2010
The Coming Importance of UC Analytics in Multi-Modal Business Operations - 07/26/2010
UCIF to Do More Than Come Up With UC Infrastructure Standards - 05/19/2010
UC vs. CEBP: The Chicken and the Egg For Automating Business Processes - 05/10/2010
Helping 'UC Solution Integrators' Succeed In the Market-place Beyond IP Telephony - 04/20/2010
UC is More Than 'Person-to-Person' Contacts -- Think 'Proactive Self-service Applications!' - 04/19/2010
UC, Mobility, and CEBP Integrations Driving IP Telephony Implementations - 03/22/2010
Hosted IP Telephony Applications Support Both Internal Users and Customers - 03/17/2010
Windows Phone 7 - 02/17/2010
Consumer UC, Smartphones, CEBP Drive NexGen Customer Service - 01/25/2010
Business User Demand for Mobile Smartphones Will Also Drive UC - 01/13/2010
How Can The CIO Help Enterprise Users Migrate To UC? - 12/01/2009
Avaya Runs With CEBP for Aura UC Telephony Solutions - 11/04/2009
Customer UC - Voice Assistance Is Only A Part of the Contextual Contact Center - 09/21/2009
Hard Questions for 'Customer UC' Panel Discussion at ITEXPO - 08/20/2009
Big Mobile UC Payoffs Coming from Outside the Enterprise - 06/30/2009
Sprint Network Services Put Meat on the Bones Of Enterprise UC - 05/14/2009
Siemens Sales Strategies for the New UC Market - 04/27/2009
The Real UC Message: Prepare For Enterprise Desktop Telephony End-of-Life - 04/09/2009
Drilling Deeper Into UC User Productivity - 03/25/2009
Mobility Will Drive UC Demand In Any Size Organization - 03/25/2009
UM/UC Gets Another Boost From SpinVox's VoxLinks - 01/20/2009
Did Nortel's Bankruptcy Get Your Attention For Enterprise UC? - 01/20/2009
UC and The Future of Tradeshows - 01/08/2009
Managing UC and Mobility Services For Business - 12/03/2008
Customer First Contact Resolution Will Benefit From UC Flexibility - 11/10/2008
The New Avaya - One Foot On the Business Desktop And The Other? - 11/03/2008
UM Getting More Complex But Key Gateway To UC - 10/15/2008
Smartphones Are for Both Enterprise and Consumer Mobile UC - 10/06/2008
Power to The End Users - Citrix BYOC Will Help Enterprise UC - 09/29/2008
Focusing on UC in the Enterprise - 09/26/2008
Will UC Save Business Telephony? -- A Role For HR - 09/18/2008
Marrying Multimodal Customers, Self-services, and Live Assistance for Customer UC - 09/08/2008
Will UC Save Business Telephony? - A Role For HR - 08/18/2008
Real Business Payoffs for UC Lie in 'Deadlines' - 08/07/2008
What Human Latency Does UC Help? - 07/31/2008
What Will Business People Call 'UC'? - 07/23/2008
The Voice of the Users: Should Voicemail Die or Change to Fit UC? - 07/14/2008
Qualifying What Business Users Really Want From UC -- IM-Presence Integration! - 06/09/2008
Confusion About IP Telephony vs. UC vs. Mobility vs. CEBP - 05/12/2008
What May Hold Up Mobile UC For Enterprise Users? Application Software Security! - 04/23/2008
Does Voicemail-to-text Service Need Expensive Transcriptionists? - 04/17/2008
So You Think You Know What UC Really Means… Then What? - 04/04/2008
Will Voicemail-to-Text Messaging Services Close the Recipient's Loop for Enterprise Unified Messaging? - 04/04/2008
Business UC Users Need Two-Number Accessibility For Mobile Devices and FMC Services - 03/31/2008
Voice is Voice is Voice - But Maybe UC-based QoS Should Be Provided On Demand? - 03/31/2008
Unified UC Marketing to Sell UC Mashups? - 03/24/2008
Why UC is So Confusing: Because it's moving up Different Food Chains at the Same Time - 03/17/2008
UC Migration Strategy Takes More Shape With Siemens Announcement - 03/03/2008
In-Stat Survey Claims User Resistance to Converged Mobile Devices - 02/25/2008
The Who, What, Why, and How of Business UC - 02/15/2008
Comments On Ending Telephone Tag With UC-based ASAP Calls - 01/28/2008
Adding ASAP Phone Calls To UC - 01/28/2008
How Mobility and UC Will Really Change the Pace of Business Communications - 01/14/2008
End User Mobility and CEBP To Start Driving Enterprise UC Movement in 2008 - 01/08/2008
How Mobility and UC Will Really Change the Pace of Business Communications - 12/18/2007
Mobile Operators Can Soon Tap Into FMC To Support Enterprise Mobile UC Applications and Make Money - 11/12/2007
Feedback From a Large Enterprise on the Role of Hosted UC Services - 10/29/2007
Bill Gates Grabs the Multimodal Torch of UC - 10/22/2007
Maximizing The Benefits Of Unified Communications - 10/16/2007
UC Technology is Getting Real, Ball is Back in Enterprise End User's Court - 10/09/2007
Why UC Needs Hyperconnectivity - 09/27/2007
Where the UC Rubber Meets the Enterprise Road - 09/21/2007
Where's The Unified Communications Demand? Unified-View at ITEXPO - 09/06/2007
The UC Elephant and the Six Blind Men - 08/27/2007
Microsoft Leading Technology Scramble For UC Market Positioning - 08/06/2007
What Will Have To Happen To Customer Service When Your Customers Get Their iPhones? - 06/29/2007
Executive Interview: Intervoice's UC Breakthrough For Multimodal Self-service Applications - 05/22/2007
UM and Speech Recognition Make Voice Messaging More Manageable - 05/02/2007
ROI, ROI, ROI -- On Aligning UC Migration With Business Process Priorities and Applications - 04/13/2007
Exciting News From Intervoice - 03/29/2007
Why Mobility Will Change Telephony — The User Perspectives - 03/29/2007
The Fading Away of the TUI Long Live Visual Call and Voice Message Management - 02/28/2007
Mobile Device Makers to Discuss UC Needs - Here are the Questions! - 02/21/2007
Microsoft/Nortel UC Progress Report and Apple's iPhone Spotlights UC Smartphones To Drive User Demand! - 01/19/2007
CosmoCom Adds Unified Customer Communications Services To Enterprise UC - 01/08/2007
When Push Comes to Shove, Priorities for Migrating to UC in 2007 Will Be Found in the Macro-productivity of Mobile User Communications - 01/04/2007
Executive Interview: Interactive Intelligence Helps Enterprises Migrate to Total UC Faster - 12/29/2006
Unified Communications (UC) Pays Off In Customer Productivity - 12/01/2006
Enterprise UC: It's Not Just About Microsoft and Cisco - 11/06/2006
Executive Interview: Citrix Jumps Into UC With It's Large Installed Base of Virtualized Application Users - 10/30/2006
Microsoft and Leading Voice Providers Invite Email/IM IT to Free 'Virtual' Sessions on UM/UC Migration - 10/12/2006
Planning for the Future -- Consumer UC & Multimodal Customer Assistance - 10/03/2006
How Are Enterprise UC and Business Process Applications Converging? - 09/28/2006
UC Business Migration Drivers vs. IT Implementation Obstacles - 09/20/2006
Consumer UC — 'Gaining a Son-in-law, Not Losing a Daughter!' - 09/07/2006
The Flavors of Enterprise Unified Communications - 08/25/2006
Nortel and Microsoft Alliance – Unifying Enterprise Migrations to UC? - 08/03/2006
UC Technology is Here -- Will Microsoft Help Make Products and Services Real? - 07/05/2006
How Unified Communications Will Affect Enterprise IT - 06/28/2006
Using Search Technology to Contact People - 06/23/2006
More Than Just Multimedia -- The Modalities of Converged IP Communication - 06/05/2006
Mix and Match CPE and Hosted Services for Migrating to Business UC - 05/04/2006
SIP Unified Communications Is All the Buzz - 03/16/2006
Handwritings on the Wall of Mobile Business Communications – The Good and the Bad of Convergence - 02/22/2006
Paul English’s Campaign for Live Customer Assistance and “Rosenberg’s Third Law” Revisited - 02/06/2006
2006 – The Year of the “IP Elephant” - 02/02/2006
IP Convergence Spotlight Shifting From Infrastructure to People: It’s Time for Communications Productivity Management - 01/18/2006
"The Chicken or the Egg": Will Mobile, Multi-modal Telephone Devices Drive Communications Convergence in 2006? - 01/06/2006
How Ready Is the Technology for Enterprise Converged, Mobile Communications? - 12/20/2005
VoIP For IT Is Still FUD: Where's Mobility and Multi-Modality? - 12/12/2005
Converging Business Processes, 2nd-Gen Presence Management, and Real-time People Contacts - 11/30/2005
On The Way to the 'Virtual Enterprise' - A Tale of Two Telecommunication Conferences - 11/01/2005
The Showdown for 'Public' Instant Messaging and Convergence With IP Telephony - 10/14/2005
Educating Enterprise Markets About Converging Business Telecommunications Through Technology Conferences - 10/03/2005
eBay-Skype: The New Kid on the Block -- Consumer-to-Consumer eCommerce Accelerates Real-time Telecommunications - 09/13/2005
E-Commerce, Messaging and Customer Assistance: Customer Messaging Is Not Your Father’s Voice Mailbox! - 08/25/2005
Separation of Church and State: Fixed to Mobile Convergence (FMC) Services and Business/Personal Contact Modalities - 08/11/2005
The Future of Enterprise Telephony and Unified Communication - 08/09/2005
IP and Wireless Networking Convergence Highlighted at Interop - 06/16/2005
Genesys: Future-Proofing Migration of Customer Contact Applications - 05/19/2005
Beyond VoIP -- Communication Devices, Modalities, and Applications - 05/13/2005
Wireless Mobility and the 'Mass' Business Communications Market - 04/08/2005
Migrating to IP-IVR for Customer Call Screening and Self-Service - 03/29/2005
Hot Conference Feedback on Enterprise IP Telephony/Messaging Migrations - 02/28/2005
Telecommunication Migration Turmoil for the Enterprise in 2005 - 01/07/2005
More on 'Transmodal' Communication - 12/27/2004
Moving From VoIP to “Trans-Modal Communication” - 12/06/2004
Is Converged Communications Ready for the “Residence” Market End Users? - 11/15/2004
The Big Gorilla Drops the Presence Shoe on Desktop Telephony - 10/27/2004