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Netrepid Case Study - Netrepid eliminates CapEx agility challenges, while reducing cost and improving peformance

Zadara Storage | 04/07/2017

IT Service Provider, Netrepid, improved their performance by 80% by replacing their existing Dell infrastructure with VPSA Storage Arrays - on-premises, in their own data center. In addition to improving performance via resource isolation, Netrepid significantly reduced their storage costs and enhan…

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People Power: CGS Ensures Customer Support Agents Are Successfully Prepared

CUSTOMER Magazine | 03/31/2017

It’s critically important for a contact center to recruit and hire the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way. CGS takes special care in addressing all of…

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People Power: CGS Ensures Customer Support Agents Are Successfully Prepared

CUSTOMER Magazine | 03/13/2017

Customer service means different things to different people. But, in the end, it’s about people – the people who are our customers, and the people we employ to serve them. Regardless of how we define service, it’s critically important for a contact center to recruit, hire, and train the right peopl…

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Communications Service Providers: Complying With International Law Enforcement Mandates – or Not?

Subsentio | 03/10/2017

Recent US Executive Branch allegations of “wire-tapping” have generated controversy and confusion in the marketplace, not least among those charged with assisting law enforcement: communication service providers (CSPs).

In the U.S. alone, CSP compliance with legal mandates is mandatory and c…

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A GridGain Systems In-Memory Computing White Paper

GridGain | 03/10/2017

MySQL® is a widely used, open source relational database management system (RDBMS) which is an excellent solution for many applications, including web-scale applications. However, its architecture has limitations when it comes to big data analytics.

As data volumes continue to increa…

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How Social Media Ensures Effortless and Engaging Customer Experiences

Frost & Sullivan | 02/28/2017

Whether voicing issues or praising a brand, customers want experiences that are effortless and engaging. For organizations, in this age of striving for omnichannel customer service delivery, the primary goal is a smooth and seamless customer journey. Lowering customer effort and ensuring the seamles…

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Introducing the GridGain In-Memory Data Fabric

GridGain | 02/16/2017

This white paper discusses how the GridGain In-Memory Data Fabric easily powers both existing and new IOT applications in a distributed, massively parallel architecture on affordable, industry-standard hardware.

Gartner expects the Internet of Things (IoT) to have over 20 billion connected th…

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Myths, Exaggerations And Uncomfortable Truths

IBM | 02/13/2017

Over the past few years, numerous reports have been published predicting how Millennials (those aged 21–34) would revolutionize the workplace. All have one common feature: they assume that Millennials are somehow different from their predecessors.

Read this research report to:
• Debunk fi…

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The Future Of Work On Digitally Proficient Teams

IBM | 02/13/2017

Everywhere we look, the tools and culture of work are changing. Everything is becoming computerized or digital. Everything is available online, accessible all day, every day, from almost anywhere, thanks to mobile devices likes phones, tablets and wearables. This “digital transformation” has changed…

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IBM Connections™ Brings Focused Collaboration To Teams Of Any Size

IBM | 02/13/2017

Cut through the clutter and collaborate more effectively.

Most businesses assert that people are their most valuable asset, but are they realizing the full potential of those people to drive innovation and competitive edge? Both teams and organizations are challenged with bringing focused col…

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Why Now Is Time To Move To A Cloud Based Phone System

net2phone | 02/08/2017

It may be that the current contract for your premises-based phone system is up for renewal soon - or that you've simply been hearing great things about VoIP, hosted telephony, and SIP Trunking. Whatever the case, now more than ever, it's worth giving serious consideration to moving y…

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Your Cloud PBX Questions Answered

net2phone | 02/08/2017

The days when a Private Branch Exchange or PBX was exclusively a clunky old box taking up space in a closet on your business premises are long gone. PBX and full-blown telecoms capabilities now exist in the cloud - and in this article, we'll be answering some of the typical questions that bu…

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Hosted PBX Vs.Onsite PBX

net2phone | 02/08/2017

For the organization looking to move away from its existing telephone system, there are many considerations to be made. The decision to move to VoIP is practically a no-brainer. The more difficult choice comes when deciding whether a premise-based solution or a cloud phone system will be best for th…

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Smart Delta: Secure Over-The-Air (OTA) Tehcnology for Remote Management of IoT Solutions

HARMAN | 02/08/2017

The white paper discusses an Over-The-Air technology (OTA) technology - Smart Delta - that produced a 10-fold reduction in size when updating a software payload to an IoT device within a smart city, smart building, infrastructure, industrial automation, consumer wearable, or a healthcare setting. Th…

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Realize New Services in an Instant with a Distributed NFV Architecture

Ciena | 02/03/2017

Enterprise networks are typically deployed with routers, firewalls, WAN optimizers, security, and other proprietary, dedicated network appliances. A Distributed Network Functions Virtualization Infrastructure (D-NFVI) changes all that by decoupling network functions and allowing them to be placed wh…

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A GridGain Systems In-Memory Computing White Paper

GridGain | 01/19/2017

With the cost of system memory dropping 30% every 12 months, in-memory computing has become the first choice for a variety of workloads across all industries. In-memory computing can provide a lower TCO for data processing systems while providing an unparalleled performance advantage.

In-memo…

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High Availability DNS Reduces Downtime Risk and Improves End-User Experience

Dyn | 12/15/2016

Global DNS performance and availability are critical to user experience. According to Gartner, “DNS is mission-critical to all organizations that connect to the internet. DNS failure or poor performance leads to applications, data and content becoming unavailable, causing user frustration, lost sale…

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Delivering the Promise and Value Through Outsourcing

USA800 | 12/08/2016

Take a look at how you can accurately assess the ROI of outsourcing a call center; what a good outsourcing opportunity looks like; warning signs of a break down after an outsourcing agreement is reached and potentially overlooked ROI opportunities. It’s all there in USA800's white paper Delivering t…

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High-Performance Data Architectures for the IoT: A GridGain Systems In-Memory Computing White Paper

GridGain | 11/29/2016

By 2020, Gartner expects the Internet of Things (IoT) to have over 20 billion connected things. With this many connected devices transmitting information, there will be an enormous amount of processing required to derive value from this data. To cope with this rapid expansion in the Internet of Thin…

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Four Futurists Give Insight into What It Means to be a Social Business

IBM | 11/16/2016

At Connect 2016, the premier social business and digital experience conference, IBM pulled together forward-thinking influencers we call Futurists to discuss what it means to be a social business today and in the future.

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