Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Featured Whitepapers
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Customer Engagement and the Call Experience

Neustar | 12/12/2018

The rise in robocalling and call fraud has impacted consumers, businesses and customer engagement. Forrester’s Kate Leggett was a recent guest speaker in our webinar and we sat down with her to answer questions on the importance of delivering great experiences to your customers over the voice channe…

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Gartner Report: How to Select Live Chat Applications for Customer Engagement

Nuance | 10/02/2018

Live chat apps are fast becoming a vital engagement channel, but too often they’re just seen as a way to get costs down, rather than a way to enhance the customer experience and increase sales.

The truth is, with the right app, there’s so much more you could be getting from your live chat …

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The ROI of Digital Customer Engagement: 8 examples of companies winning big with virtual assistants and live chat

Nuance | 10/02/2018

Digital engagement channels, whether through self-service options like a virtual assistant or through the one-on-one personal attention of live chat, give customers the personalized, immediate assistance they want.

On their own, they deliver fast, contextual assistance while cutting the cost-…

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Forrester Report: The Top 10 Chatbots for Enterprise Customer Service

Nuance | 10/02/2018

Customers love to self-serve—in fact, 44 percent of US consumers prefer interacting with chatbots over humans for customer service. As enterprises, governments and other organizations look to add chatbots and virtual assistants, vendors have been scrambling to meet demand—yet most don’t seem to meet…

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3 High-Impact Use Cases For Contact Center Analytics

Nuance | 10/02/2018

Considering that across industries, reports show that superior customer experience correlates to faster revenue growth, your entire contact center strategy should be designed to deliver an ever-improving customer experience. What makes your customers feel appreciated and valued? What processes cou…

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Reduce Compliance Risk With Interaction Analytics

Nuance | 10/02/2018

Today’s customer service expectations are more complex than ever before, requiring omnichannel experiences, personalization, contextual continuity, and speed. As if that’s not hard enough, contact centers also have to comply with often complicated or vague regulatory requirements that can make it h…

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Colocation for Financial Services: Turning Obstacles into Opportunities

Coresite | 10/02/2018

Advanced technology is no longer just a means for financial services companies to differentiate themselves. Today, it’s necessary just to stay operational. It’s not surprising then, that financial services companies place a higher priority on digital transformation than any other industry. This eBoo…

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Beyond Data and Graphs: Putting Analytics to Work in the Contact Center

Nuance | 08/28/2018

The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.

Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into act…

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High Performance, Real-time Data Architecture for the Internet of Things

GridGain | 08/28/2018

Over the last decade, Internet of Things (IoT) adoption has exploded. Today there are more connected
devices than people. These devices range from smart phones and wearables, to connected vehicles, to
industrial equipment, and more. By 2020, Gartner expects the IoT to have over 20 billion conn…

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Just Add Weather: How Weather Insights Can Grow Your Bottom Line

The Weather Company, An IBM Business | 08/08/2018

Analytics and data management can help you increase revenues and reduce costs caused by weather. Every industry has to plan for weather events, and The Weather Company offers the tools to learn how weather impacts revenues and cost, by vertical.

This whitepaper discusses how to measure weath…

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Building a Product with a Remote Development Team in 2018

Ciklum | 06/20/2018

Hiring the right people and remaining focused is crucial when partnering with other firms for software development, which has become more popular than ever. No matter the scale, there are a few things every organization needs to consider before deciding on a digital solutions provider.


FI…

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10 Benefits of 4Voice’s Business VoIP Solutions Infographic

4voice | 06/18/2018

Download our infographic and find out the top 10 reasons why customers can’t get enough of 4Voice’s top quality service, white glove customer care, and upfront competitive costs!

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Quick-Start Guide to Upgrading Your Office from Landlines to VoIP:

4voice | 06/18/2018

Let’s face it, office transitions rarely occur without a hitch. Fortunately, VoIP systems are known for their simplicity, quick and easy installation and great prices. Ensure a smooth transition of your office phone upgrade by downloading our manual below!

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13 Problems that Upgrading your Office to a VoIP Solution Can Solve:

4voice | 06/18/2018

Businesses operating on outdated technology are quickly falling behind their more modern competitors. Despite the clear benefits of adopting new technologies, many CEOs avoid transitions that could slow progress, monopolize management time and decrease productivity. Phone systems, however, are becom…

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Beyond Data and Graphs:
Putting Analytics to Work in the Contact Center

Nuance | 05/24/2018

The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on the findings.

Read this Frost & Sullivan white paper to learn how a best-in-class analytics solution can transform oceans of interaction data into act…

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Harnessing the power of speech analytics:
6 ways speech analytics improves contact center efficiency and performance

Nuance | 05/24/2018

The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all. …

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Voice Reimagined: How AI is delivering a modern voice experience—in the IVR and beyond

Nuance | 05/24/2018

With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.
<…

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Flash Foward: Making Flash Storage a Reality for the Mid-Sized Business

Softchoice | 04/11/2018

IDC predicts that by 2020, there will be 44 trillion gigabytes of digital data in the world.

Organizations capture more of it every day, from a massive range of sources. Aside from structured corporate files, they ingest huge quantities of unstructured information. Everything from corporate …

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Five Stages of IoT

BSQUARE | 03/22/2018

IoT is a Progression. To reap the greatest return, it is important to look at IoT not just as a journey but a maturity progression as your organization’s needs change. Moving along the path to full IoT can be broken down into five stages. This whitepaper will discuss each stage and the increasing l…

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Bridging the gap between IT and OT with IoT for Oil & Gas

BSQUARE | 03/22/2018

Digital transformation is a major disruptive force facing oil & gas companies today. The rise of “smart” equipment and the Industrial Internet of Things (IIoT) has forced industrial organizations to rethink the way they look at physical assets and operations. But in trying to keep up with rapidl…

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