Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Leverage the Power of Top Performers to Drive Performance Improvement

JD Power | 06/08/2015

Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your …

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How to Improve Your Net Promoter Score by Addressing Customer Effort

Virtual Hold Technology | 06/08/2015

Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as …

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Real-Time Results: Intraday Automation Reduces Costs and Keeps Customers Coming Back

Intradiem | 06/08/2015

There’s a lot of talk in business circles lately about smart planet and smart city solutions.
Intradiem helps clients – and their customers – become smarter companies by enabling them to realize the immense value of providing exceptional customer experiences while improving productivity and decre…

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A Software-Defined WAN Is a Business Imperative: It's time for the WAN to evolve!

Velocloud | 05/14/2015

Over the past five years there have been significant advancements in increasing the level of agility and flexibility in the data center through software defined networking (SDN). However, one part of IT that has yet to evolve and lacks flexibility is the enterprise wide-area network (WAN).

Ev…

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Analytics in the IoT: Bringing Home the Data

IoT Evolution Expo | 04/30/2015

The Internet of Things promises to reinvent the way companies run their business, develop new products and services and drive revenue. But in order to leverage the true value of the IoT, companies must understand how to parse this IoT driven data into meaningful business intelligence.

The wa…

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Rethink Your Software Monetization Strategy: Subscription Licensing Models Enable Recurring Revenue and Customer Experience Advantages

Flexera Software | 04/23/2015

Rethink Your Software Monetization Strategy: Subscription Licensing Models Enable Recurring Revenue and Customer Experience Advantages
Perpetual licenses, the traditional software monetization model, continue to be a dominant model and have served the industry well. However, with the growth of Sa…

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Six Innovative Strategies Companies are using to Turn Customer Support into a Powerful Profit Center . . . While Increasing Customer Satisfaction

Clear Harbor | 04/23/2015

In 2015, customer service has become the new marketing. Online reviews are capable of driving business too—or away—from companies like never before. Innovative companies are starting to realize that the CSR’s role has become far more than simple issue resolution. They are now recognized as a direct …

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The Need to Rethink the WAN, by Networking Expert Dr. Jim Metzler

Velocloud | 04/15/2015

Traditional WAN technologies are a mismatch for modern branch networks.

Enterprises need branch offices to be up and running quickly. Branch WAN costs are increasing dramatically. So is WAN traffic. IT departments are
losing visibility and control. This is not sustainable. There has to be…

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Taking Hybrid WANs Further

Velocloud | 04/15/2015

A Primer for Software-Defined Hybrid WAN

Are you adopting cloud apps in your Enterprise and looking for ways to assure WAN performance? Planning to increase branch bandwidth capacity and looking for ways to do it efficiently?

Hybrid WAN - a mix of MPLS private WAN circuits with ordinar…

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Enterprise-Grade Unified Communications Experience With Cloud-Delivered WAN

Velocloud | 04/15/2015

Delivering combination of real time voice, video, and data is bandwidth intensive and requires complex network configuration to ensure the delivery of these time sensitive applications.

Download this paper to learn the recent WAN technology trends to enable companies to roll out and support …

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Internet Quality Report

Velocloud | 04/15/2015

One-quarter of the time, the Internet fails to deliver the level of application performance required by enterprises.

Traditionally, the Internet has been considered too unreliable to support enterprise-level applications. Companies had no choice but to use expensive MPLS to support real-time…

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Cloud Usage Risk Report

Adallom | 04/01/2015

When it comes to the protection of enterprise data in the cloud, the SaaS providers’ focus is on security, not “risk”. The Adallom Cloud Risk Report details application usage patterns and risky behaviors for the top SaaS applications used by businesses.

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A Saas World: Requires a New Approah to Information Security

Adallom | 04/01/2015

In today’s enterprise, cloud-based applications aren’t just used as tactical tools; they’re becoming the norm. Clearly, there is abundant confusion about who is responsible for protecting enterprise data in SaaS applications; for this reason, it is vital for companies to reevaluate their security pr…

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Pivotal Secures Big Benefits Of Cloud

Adallom | 04/01/2015

“Whether companies realize it or not, most of their intellectual property is moving to the cloud. If they ignore the need to secure data in the cloud they are not protecting their company. At Pivotal, we are very confident that we made the right call in going with Adallom to monitor and protect our …

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Jive Secures Collaboration In the Cloud

Adallom | 04/01/2015

"The role of IT is to enable technologies that help our users do their jobs better while making operations more efficient. The cloud is essential to achieving these goals. Equally important to this is Adallom’s cloud application security platform, which secures our cloud applications and users …

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Cloud Innovator Integrates With SaaS Security Innovator To Better Serve Customers

Adallom | 04/01/2015

“Adallom delivers auditing, attestation and security for our cloud infrastructure so we can address our customers’ compliance, governance and security concerns” – Bil Harmer, V.P. Security and Cloud Privacy Officer, SAP. Learn how Adallom Helped Secure SAP SuccessFactors Cloud Infrastructure in thi…

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Adallom Architecture & Deployment Overview

Adallom | 04/01/2015

Adallom delivers visibility, governance, and protection for data in any cloud application from enterprise SaaS applications like Salesforce, Google Apps, Box and Office 365 to custom, home grown applications.

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SAAS SECURITY: MIND THE GAP

Adallom | 04/01/2015

Are you seeing GAPS? The massive growth of SaaS is unquestionably changing the IT industry. In this joint paper from EMC and Adallom, learn about emerging gaps and trust issues common to service providers. Uncover solutions that could enhance risk management and data protection for any SaaS custome…

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The Case For A Cloud Access Security Broker

Adallom | 04/01/2015

The SaaS era is here and cloud-based business application services revenue will grow from $13.5 billion in 2011 to $32.8 billion in 2016. This enlightening whitepaper presents IT’s evolution towards cloud and the information economy, and why cloud access security brokers are essential to this journe…

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COVER YOUR SAAS: Protecting Information Assets in the Cloud

Adallom | 04/01/2015

Employees in your organization are using all sorts of Software-as-a-Service (SaaS) applications to get their jobs done more efficiently and effectively. This joint paper from EMC and Adallom provides an informative overview of emerging gaps and trust issues common to SaaS deployments.

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