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TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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FEATURED WHITEPAPERS

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Six Innovative Strategies Companies are using to Turn Customer Support into a Powerful Profit Center . . . While Increasing Customer Satisfaction
Clear Harbor
In 2015, customer service has become the new marketing. Online reviews are capable of driving business too—or away—from companies like never before. Innovative companies are starting to realize that the CSR’s role has become far more than simple issue resolution. They are now recognized as a direct face of the company— critical brand ambassadors, vital to customer experience.

As a result, companies are realizing the benefits of having an existing customer reach back to them, and the resulting opportunity it provides to present an outstanding customer experience, as well as a chance to entrench customer’s more deeply to the company. This report shares innovative and emerging best practices and examples for creating brand-advocates and tips to turn customer support into a revenue-generating machine.
The Need to Rethink the WAN, by Networking Expert Dr. Jim Metzler
Velocloud
Traditional WAN technologies are a mismatch for modern branch networks.

Enterprises need branch offices to be up and running quickly. Branch WAN costs are increasing dramatically. So is WAN traffic. IT departments are
losing visibility and control. This is not sustainable. There has to be a new way!

You will learn:
• The Emerging Business and Technology Trends
• The Limitations of Traditional WANs
• The New Approach to Wide Area Networking
Taking Hybrid WANs Further
Velocloud
A Primer for Software-Defined Hybrid WAN

Are you adopting cloud apps in your Enterprise and looking for ways to assure WAN performance? Planning to increase branch bandwidth capacity and looking for ways to do it efficiently?

Hybrid WAN - a mix of MPLS private WAN circuits with ordinary broadband links like DSL, Cable, 4G-LTE for remote office access - is gaining fast momentum as the popular choice among Enterprise IT organizations.

This whitepaper explores the choices of hybrid WAN implementation in different business environments. You will learn:
• Trends supporting the adoption of Hybrid WAN
• Key requirements for an optimized branch office WAN
• Advantages of implementing a Cloud-delivered solution
Enterprise-Grade Unified Communications Experience With Cloud-Delivered WAN
Velocloud
Delivering combination of real time voice, video, and data is bandwidth intensive and requires complex network configuration to ensure the delivery of these time sensitive applications.

Download this paper to learn the recent WAN technology trends to enable companies to roll out and support UC without the cost and complexity of traditional WAN.
Internet Quality Report
Velocloud
One-quarter of the time, the Internet fails to deliver the level of application performance required by enterprises.

Traditionally, the Internet has been considered too unreliable to support enterprise-level applications. Companies had no choice but to use expensive MPLS to support real-time business collaboration, voice, and video apps.

The VeloCloud Internet Quality Report's findings show that a cloud-delivered SD-WAN gives enterprises the ability to use the cost-effective Internet broadband to deliver the levels of performance and reliability needed to run real-time enterprise applications.

Get the full report now to learn more!
Cloud Usage Risk Report
Adallom
When it comes to the protection of enterprise data in the cloud, the SaaS providers’ focus is on security, not “risk”. The Adallom Cloud Risk Report details application usage patterns and risky behaviors for the top SaaS applications used by businesses.
A Saas World: Requires a New Approah to Information Security
Adallom
In today’s enterprise, cloud-based applications aren’t just used as tactical tools; they’re becoming the norm. Clearly, there is abundant confusion about who is responsible for protecting enterprise data in SaaS applications; for this reason, it is vital for companies to reevaluate their security processes in order to extend their purview to the cloud. This infographic provides results from a Forrester Survey about SaaS adoption responsibilities and security requirements.
Pivotal Secures Big Benefits Of Cloud
Adallom
“Whether companies realize it or not, most of their intellectual property is moving to the cloud. If they ignore the need to secure data in the cloud they are not protecting their company. At Pivotal, we are very confident that we made the right call in going with Adallom to monitor and protect our cloud data and users.” – Ken Baylor, Chief Information Security Officer, Pivotal
Pivotal knows all about the cloud. That’s because the Palo Alto, Calif.-based company is rewriting the rules of big data and the Internet of things. With 2,700 employees in locations around the world, Pivotal, from day one made the decision to adopt software-as-a-service (Saas) applications for operational efficiencies.
Download this case study to learn how Adallom successfully delivered the results that Pivotal envisioned.
Jive Secures Collaboration In the Cloud
Adallom
"The role of IT is to enable technologies that help our users do their jobs better while making operations more efficient. The cloud is essential to achieving these goals. Equally important to this is Adallom’s cloud application security platform, which secures our cloud applications and users and provides relevant information on activity in real-time.” – Mike Westlund, Sr. Director of IT at Jive Software. Adallom Enables Collaboration Technology Leader to Reap Efficiencies of SaaS. Download this case study to learn how Jive deployed Adallom to provide governance and protection for their cloud applications, without impacting user experience.
Cloud Innovator Integrates With SaaS Security Innovator To Better Serve Customers
Adallom
“Adallom delivers auditing, attestation and security for our cloud infrastructure so we can address our customers’ compliance, governance and security concerns” – Bil Harmer, V.P. Security and Cloud Privacy Officer, SAP. Learn how Adallom Helped Secure SAP SuccessFactors Cloud Infrastructure in this useful case study.
Adallom Architecture & Deployment Overview
Adallom
Adallom delivers visibility, governance, and protection for data in any cloud application from enterprise SaaS applications like Salesforce, Google Apps, Box and Office 365 to custom, home grown applications.
SAAS SECURITY: MIND THE GAP
Adallom
Are you seeing GAPS? The massive growth of SaaS is unquestionably changing the IT industry. In this joint paper from EMC and Adallom, learn about emerging gaps and trust issues common to service providers. Uncover solutions that could enhance risk management and data protection for any SaaS customer.
The Case For A Cloud Access Security Broker
Adallom
The SaaS era is here and cloud-based business application services revenue will grow from $13.5 billion in 2011 to $32.8 billion in 2016. This enlightening whitepaper presents IT’s evolution towards cloud and the information economy, and why cloud access security brokers are essential to this journey.
COVER YOUR SAAS: Protecting Information Assets in the Cloud
Adallom
Employees in your organization are using all sorts of Software-as-a-Service (SaaS) applications to get their jobs done more efficiently and effectively. This joint paper from EMC and Adallom provides an informative overview of emerging gaps and trust issues common to SaaS deployments.
Adallom extends IT visibility, governance, and protection to cloud applications
Adallom
More and more organizations have adopted SaaS applications like Salesforce, Box, GoogleApps, and Microsoft Office 365 not only to reduce costs, but to unlock competitive advantages such as better collaboration and improved time to market. Adallom’s cloud application security platform allows you to govern cloud application usage, secure corporate data and detect suspicious activities for any SaaS application.
Monitoring the mobile business
Vodafone
Asset tracking enables companies to track the physical location and status of any asset owned, managed or manufactured by their business. It has been typically associated with logistics and shipping firms, who use this type of M2M connectivity to track delivery vehicles and containers. Vodafone Mobile Asset Tracking gives the organizations complete visibility and control of any asset that’s valuable to your business.
Harnessing new levels of business insight
Vodafone
Demand for water is rising fast. The global population — which increases by three people every second — places obvious demands on water supply. This paper outlines how M2M can help water companies take control of their supply networks through better visibility into water levels, current demand and losses. This paper is for all organisations operating in the water industry, including suppliers and water services companies.
A better way to secure your business
Vodafone
Imagine if security devices could keep you constantly informed about an asset’s status, wherever it is. With M2M, they can. M2M security is connected security. M2M has enabled a step change in functionality in three security applications: alarm systems, CCTV and asset tracking. This paper is specifically aimed at manufacturers and distributors of security equipment, but will also be relevant for enterprises with significant or specific in-house security needs.
WARNING: Benchmarking Can Be Hazardous to Your Operation’s Health
JD Power
Benchmarking your performance is essential to reviewing and setting goals for improving your business operations. This Strategic Solutions Series examines the benefits and pitfalls of benchmarking performance when building a world-class contact center.
How to Get the Most from Your Callback Solution
Virtual Hold Technologies
Callback solutions are becoming increasingly popular as there is a direct correlation between the amount of time customers wait on hold and their overall satisfaction levels. Callback solutions offer a wealth of benefits, but also require detailed knowledge and a sophisticated solution for best results. This Strategic Solutions Series will review KPIs, predictive algorithms, routing and workforce management implications when considering a callback solution.
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