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HP’s revitalized workforce optimization suite is worth a fresh look
HP
When contact center buyers look to acquire workforce optimization (WFO) tools, they often turn to the two largest vendors in the space, Nice and Verint. Ovum believes that the workforce optimization marketplace is looking for (and has room for) a third major participant and that HP is well-positioned to fill this role, offering a combination of expertise, scale, and a keen understanding of the market’s direction. Continue reading to learn why HP is worth a fresh look.
The mHealth Opportunity
Vodafone
Vodafone mHealth Solutions Insights Guide brings together senior pharma, public and private health stakeholders to learn, share and debate on issues and new thinking brought forward by renowned thought leaders and industry experts. We have provided an in-depth view of the key considerations in adopting mHealth services and technology while focusing on the numerous opportunities presented by mHealth. There are many different participants who play a role in the successful adoption of connected healthcare and this guide is intended to present a balanced view through the eyes of three of the key beneficiaries: healthcare providers, funders and, perhaps most importantly, patients.
Vodafone M2M Barometer 2015
Vodafone
Third edition of Vodafone’s annual M2M Barometer was created to track how businesses were adopting M2M technology: which regions and industries were pulling ahead, and how fast the market was growing. Since we first set out to survey the market, it has changed dramatically. M2M is a driving force for innovation in our cities, homes, cars and workplaces, and its potential is being recognised by business leaders in every industry. The in-depth interviews with more than 650 business and IT executives in 7 vertical industries (Energy and utilities, Automotive, Retail, Consumer electronics, Healthcare and pharma, Transport and logistics, Manufacturing) around the world were conducted to gain customers' insight. The report also includes commentary from leading M2M analyst company Analysys Mason. Whether your business has been working with M2M for years or is engaged in pilot for the first time, this report will provide you with valuable information about M2M market trend.
Altair Brings Affordable, Low Power, Robust LTE Connectivity to IoT
Altair Semiconductor
It has been clear for some time that a low-cost, high-performance connectivity option for the Internet of Things is on the horizon. According to Altair Semiconductor, that time is now.

Altair has come out with LTE-only chipsets that are a better match for a variety of business and consumer IoT applications than any other available long-range connectivity options.
Complex Made Simple: A New Approach to Enabling the Internet of Things
Stream
There was a time when machine-to-machine applications relied on a single communications protocol. That time has passed. As M2M communications morphs into the Internet of Things, the technical complexity of applications is growing. The days when mastering a single connection type was good enough have passed. After all, there are a lot of different types of connections out there. In today’s Industrial Internet, connections and data types can seem as varied as snowflakes.
Vodafone Expands Portfolio of M2M-Specific Hardware Solutions
Vodafone
Vodafone’s homegrown M2M platform enables it to be more responsive to its customers, and some customers are leveraging that platform to meet their specific goals. Indeed, Vodafone has the ability to offer end-to-end M2M solutions by combining applications, connectivity, and hardware.

This article will talk about how two M2M terminals recently launched by Vodafone make it even easier for the company’s enterprise customers to benefit from the Internet of Things.
Benchmarking Web Server & Database VMs on Public Cloud
Internap
Performance is often overlooked when evaluating cloud hosting providers, but it is critical for ensuring optimal fit with your business needs. Virtual machine (VM) performance can be challenging to assess because it can vary drastically across vendors, instance sizes and price, as well as in terms of a particular application’s unique requirements.

This benchmark analysis examines the relative performance of major VM components including virtual cores, memory, block storage, and internal network for Internap AgileCLOUD and Amazon Web Services (AWS) ECS/EBS.
The Rise of Machine Data:  Are you prepared?
IBM
The amount of machine data available requires complex analysis and correlation across different types of data sets. Companies that can perform this analysis stand to reap the rewards. IBM’s big data approach can help you gain business insights and visibility into the customer experience.
Cloud: The Essential Buyer’s Guide
Internap
Whether your business is a startup or a mature enterprise organization, cloud offers benefits in terms of performance, scalability and efficiency. Selecting the right public cloud Infrastructure-as-a-Service (IaaS) solution requires thorough analysis regarding the level of security, control, customization and support for your business requirements.

This cloud buyer’s guide includes important information about the advantages of an open source cloud platform, benefits of managed services and self-service as well as considerations for evaluating cloud solutions.
Colocation: The Essential Buyer’s Guide
Internap
Colocation can offer many cost-efficient benefits, including scalability, improved business continuity, security and compliance. In recent years, colocation services have progressed far beyond space and power. Today’s advanced facilities are more energy-efficient and offer higher power densities, hybridization options and even colo-to-cloud connectivity.

This colocation buyer’s guide includes a checklist of important factors to consider before choosing a provider, along with buying criteria to help you make the best decision for your infrastructure needs.
Benchmarking Web Server & Database VMs on Public Cloud
Internap
Performance is often overlooked when evaluating cloud hosting providers, but it is critical for ensuring optimal fit with your business needs. Virtual machine (VM) performance can be challenging to assess because it can vary drastically across vendors, instance sizes and price, as well as in terms of a particular application’s unique requirements.

This benchmark analysis examines the relative performance of major VM components including virtual cores, memory, block storage, and internal network for Internap AgileCLOUD and Amazon Web Services (AWS) ECS/EBS.
Why Toll-Free Conferencing Doesn't Pay
FreeConferenceCall.com
Conferencing and collaboration services are big business and a growing trend. The global market forecast for audio conferencing is expected to reach $4.3B by 2015 (Statista 2014). As the sophistication and availability of smartphones, mobile apps, VoIP services and wireless plans improve, the means by which employees join conferences is rapidly changing and has a dramatic effect on the value of toll-free phone numbers. By 2015, there will be an estimated 1.3 billion mobile workers worldwide.
How to Reduce Your Conferencing Bill Dramatically While Keeping Services the Same
FreeConferenceCall.com
Every market has more potential for greater efficiencies than most people recognize. However, most people and organizations buy at or around average prices. It is true in consumer purchases (e.g., think about how online buying has democratized the purchase price for the most common items) and in business (e.g., most organizations buy commodity items at or around the same price as their peers). Similarly, the conferencing services market holds the potential for greater efficiencies. For example, there is the potential to buy like services at lower prices. In fact, in North America, the market generated approximately 113 billion minutes of audio conferencing in 2014, and approximately 8% of those minutes were provided to users at no cost! Of the estimated 107 million active account holders in North America, how is it that 8.5 million users pay nothing? The logical expectation may be that these free account holders are using services that skimp on quality or features. Yet, you may be surprised that this is not necessarily the case.

This paper explores the rise of free conferencing into the enterprise market and how it is rapidly being used along with, or as a replacement for traditional fee-based services. We will reveal
where the market has been, where it is headed, and explore strategies you and your organization can use to cut conferencing costs dramatically while maintaining service-level parity.
Insights from Enterprise IT Decision Makers & End Users on Free Conferencing Services
FreeConferenceCall.com
We recently surveyed enterprise IT Decision Markers (ITDM) and End Users about their use and preference for conferencing services. This study was primarily undertaken to explore the impact of free conferencing services within the enterprise, but also provides general insight into IT decision makers (ITDM) and End User preferences for audio, web and video conferencing.
Software-Defined WAN For Dummies
Velocloud
Get the facts and simplify your enterprise branch network

This easy-to-read book gives you a straight-forward introduction to Software-Defined Wide Area Networking (SD-WAN). Find our how to simplify your branch networking and cut bandwidth costs.

Download the eBook and learn
• The need for SD-WAN adoption for branch networking
• Benefits of migrating to a SD-WAN solution
• Top 10 considerations for SD-WAN deployment
Denwa Provides Simple, All-in-One UC Solutions
Denwa
Every day customers are requiring more mobile solutions and more integration with applications.
Denwa is a unified communications company that delivers all-in-one solutions that are simple to buy and easy to use. INTERNET TELEPHONY recently spoke with Diego Ghione, Denwa Technology Corp.’s CEO, to learn more.
Telecom Testing & Monitoring TelcoAlert Ensures Businesses Can Answer the Call
TelcoAlert
Every business seems to have a tale to tell about how its phone service or IVR system failed, and no one at the organization was aware of the problem for hours. Such outages might seem like a blip in the grand scheme of things, but the fact is that even a 30-minute failure can add up to big losses for a business.
Omni-channel Callback Solutions a Today Way to Connect with Customers
Virtual Hold Technology
Your customers are everywhere, and they are busy people with a low tolerance for waiting and a desire for immediate gratification and personalized service. An omni-channel callback solution can help you meet, or even exceed, their expectations, while increasing customer loyalty and driving new revenues.
Leverage the Power of Top Performers to Drive Performance Improvement
JD Power
Without comparing your performance to a known level of excellence, it’s difficult to know how you are really doing and, thus, what you should be striving for. When you do understand what “excellence” looks like, however, you can target your shortfalls and make prudent business decisions to put your scarce resources to work in the most effective way possible. The result is better performance in less and at less cost.
How to Improve Your Net Promoter Score by Addressing Customer Effort
Virtual Hold Technology
Net Promoter Score, one of the most closely watched and enduring measures of customer satisfaction, provides a strong indicator of customer loyalty by assessing customer willingness to recommend a company and its products to others. But there’s another important metric businesses should consider as well: Customer Effort Score.
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