Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

Are you interested in contributing your White Paper into the TMCnet White Paper Library, contact us now !

Featured Whitepapers
White Paper Library Search
Title:
Categories:
Company:

Heterogeneous is the New Black

Stream | 12/11/2015

The world of connected machines, sometimes called machine-to-machine or the Internet of Things, is now becoming tangible from both a technological and commercial perspective. However we are all still inundated by the hype proclaiming the pot of gold sitting at the end of the IoT rainbow, but how nea…

FREE PDF DOWNLOAD

How to Visualize your Customer Service and IVR Experience

Jacada | 12/10/2015

With the ever growing number of smartphone/device users, more and more people are connected 24/7 to the internet and as such expect their data to be available at the tip of their fingertips. Listening to multiple and confusing options, pressing a digit that may or may not direct the caller to the co…

FREE PDF DOWNLOAD

The US Contact Center Decision-Makers’ Guide 2015

Jacada | 12/10/2015

The "US Contact Center Decision-Makers' Guide (2015 - 8th edition)" is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations. This white paper is taken from “The Mobile Customer, “chapter of the report, discussing what i…

FREE PDF DOWNLOAD

M2M: Powering the Internet of Things - Inspiring Examples From The World Of M2M

Vodafone | 12/07/2015

Central to creating the IoT and making it work is Machine-to-Machine (M2M) technology. It’s at the heart of the new world and it is already transforming business models and opening up new products and services at a spectacular rate.

Vodafone has compiled examples of how innovative companies a…

FREE PDF DOWNLOAD

Connected Cabinets: Providing Visibility And Control Of Remote Retail Cabinets

Vodafone | 12/07/2015

Retail cabinets, such as ice cream freezers and soft drink coolers, are a great way to maximize sales with direct product promotion and better product placement. However, your bottom line and brand could suffer if one of these assets is lost, stolen, damaged or runs out of stock.

FREE PDF DOWNLOAD

Complete Control Of Your Assets: Vodafone Integrated Remote Monitoring And Control Service

Vodafone | 12/07/2015

What if you could remotely monitor any asset to spot early warning signs of potential problems, diagnose and even fix issues before they cause downtime?

Many of the assets around your business are already equipped with sensors that gather information about vital aspects of service performance…

FREE PDF DOWNLOAD

Managing Your Global M2M Estate: Vodafone Global M2M Platform

Vodafone | 12/07/2015

M2M is like any other large technology initiative; you need to be able to manage it effectively, from deployment to in-life operations.

You need a way to monitor your SIMs all over the world, order and deploy more SIMs as your business grows, diagnose faults quickly in hard-to-reach areas, an…

FREE PDF DOWNLOAD

Creating A Smarter World: How M2M And The Internet of Things Are Driving The Next Industrial Revolution

Vodafone | 12/07/2015

With creativity, commitment and the right partner beside you, M2M can help you solve perennial operational problems, capture opportunities for growth, and even change your business model.

M2M gives you a real-time, granular understanding of your operations that you’ve never had before: from t…

FREE PDF DOWNLOAD

Not Looking? Now Is The Time To Make Your Support World Class, Part 1

Clear Harbor | 12/02/2015

Richard Branson once said, "A company that stands still will soon be forgotten.” So how do companies avoid this fate? This series explores the “If it ain’t broke, don’t fix it” argument and how it kills innovation. Improvement starts when people ask, “What can we do better than we’re doing …

FREE PDF DOWNLOAD

Reduce UC Costs and Increase Business Performance in the Cloud

NEC | 11/13/2015

Learn what IT Pros consider important when evaluating Unified Communications solutions. This white paper explores:

• The growing market for Unified Communications as a Service
• Advantages of Cloud over on-premises systems
• Finding the right UCaaS partner

FREE PDF DOWNLOAD

The Case for Cloud Communications

NEC | 11/13/2015

Cloud computing technology is revolutionizing the face of IT and business phone services. Learn why Cloud Communications has become increasingly attractive to businesses of all sizes. This white paper explores:

• Current trends in Cloud Communications
• The impact of Mobile Communications<…

FREE PDF DOWNLOAD

Enhancing the User Experience with Cloud UC

NEC | 11/13/2015

Contrary to popular belief, unified communications isn’t about the technology – it’s about the user experience. This white paper explores:

• What “Unified Communications” really means
• Key differences between traditional phone systems vs. cloud services
• What to look for in a contempo…

FREE PDF DOWNLOAD

HP WFO: A New Position for a Brand you Trust

Frost & Sullivan | 11/12/2015

When HP went through its restructuring exercise several years ago, something magical happened for contact centers. The shackles came off and HP’s contact center offering started to get the attention it deserved, and HP WFO Software group was born. Currently with 24 technology patents in the contact …

FREE PDF DOWNLOAD

The Key to a Sustainable IP Reseller Strategy: Partner With the Right Provider

Panasonic | 11/05/2015

Not only is the UC market experiencing uninterrupted growth, it is simultaneously undergoing significant change. Most notably, the market is aggressively shifting toward IP-based communications, driven by the proliferation of such technologies as cloud computing and mobility.

Many industry pu…

FREE PDF DOWNLOAD

Transforming Margin Into Capacity With Liquid Spectrum

Ciena | 11/04/2015

As optical networks become increasingly flexible and software-driven, network operators need to rethink the Present Mode of Operation for planning and deployment. Flexible coherent modems and programmable photonics are essential tools in extracting the most value from a given network investment. The…

FREE PDF DOWNLOAD

Hybrid Optical Cables for High-Speed Digital Video

Cosemi Technologies, Inc. | 10/23/2015

As AV displays continue to get bigger with higher resolutions, the IO connection between devices becomes a barrier and limits the user experience. Designed for cable manufacturers, this whitepaper from Cosemi summarizes how a hybrid active optical cable supports video transmission for consumer appli…

FREE PDF DOWNLOAD

The Shift To Mobile Breathes New Life Into Old Interactive Voice Response Systems

Jacada | 10/15/2015

This white paper, authored by the 451 Research Mobility Team (powered by Yankee Group) Director, Sheryl Kingstone, addresses the opportunity to improve customer service via mobile.

Key Discussion Points:

• New forms of mobile interactions that eliminate traditional frustration points a…

FREE PDF DOWNLOAD

Demystifying Omnichannel Customer Engagement

Jacada | 10/15/2015

Richard Snow, VP & Research Director of the Ventana Research's Customer and Contact Center Research practice, discusses the need to deliver a consistent, continuous and contextual customer experience both within and across multiple communication channels (voice, mobile, web, digital, social)…

FREE PDF DOWNLOAD

Visual IVR vs Other Self Service Options

Jacada | 10/15/2015

Learn how Visual IVR empowers your customers and your agents while making traditional connectivity solutions like chat and click to call easier to engage and use.

Key Discussion Points:

• How to quickly offer a personalized and connected experience to your customers as 69% of them alr…

FREE PDF DOWNLOAD

"The Mobile Customer" chapter of ContactBabel's "US Contact Center Decision-Makers' Guide 2015"

Jacada | 10/15/2015

With the rapid growth of smartphone users, the mobile customer is relevant to every organization, in every vertical market, in every geography of the world. This chapter discusses what it means to offer mobile customer service for both businesses and customers.

Key Discussion Points:

•…

FREE PDF DOWNLOAD
First ... 11 12 13 14 15 16 17 18 19 20  ... Last