Whitepaper Library

TMCnet offers this extensive library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.

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Bringing Contact Centers Up to Speed in a Cloud-Based World

Ytel | 04/26/2016

Several KPIs that will destroy or grow your contact center.

Whats inside:

Get the most out of your contact center by measuring the right KPIs and making sure your tech is up-to-date. In this whitepaper you will learn:

- If you have the right reporting in place to benchmark succe…

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Carrier Ethernet for LTE Mobile Backhaul Guidebook

Ciena | 04/22/2016

This guide is a handy reference to mobile technology generations and adoption rates, as well as key topics in mobile backhaul technologies, including SLA measurement, service management, MEF-based mobile backhaul architecture, and packet networking synchronization options.

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5 Reason Skype For Business is a Natural Fit for the Contact Center

Clarity Connect | 04/22/2016

Thousands of companies have successfully deployed millions of Skype for Business seats, yet many still don’t think of it as a platform for their contact center.

Learn how a Skype for Business contact center is a great fit for:

• Multi-channel communications
• Cloud…

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Centerity – The First Predictive BSM Solution for SAP HANA!

Centerity | 04/08/2016

Technology cooperation between SAP Co-Innovation Labs and Centerity brings holistic Business Service Monitoring (BSM) capabilities to the entire SAP environment including SAP ERP, SAP Infrastructure and SAP HANA. Centerity Monitor has been tested by SAP Labs and this document describes that testing …

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Delivering Holistic Business Service Management for SAP HANA

Centerity | 04/08/2016

Cisco partners with Centerity Systems to provide BSM for in-depth visibility of SAP HANA IT / business environment.

The groundbreaking SAP HANA in-memory database platform is revolutionizing business workflows for many enterprise companies by delivering in-memory processes that enable real-ti…

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Centerity Simplifies The Israeli Air Force’s Critical Information Systems Monitoring

Centerity | 04/08/2016

Enterprise System Fully Installs in 4 Weeks, Reduces Critical MTTR By 80%

Protecting the security of a nation in the middle of one of the world’s most unstable regions leaves no room for error. The mission of the Israeli Air Force (“IAF”) is to defend the existence, territorial integrity and …

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New Revenue Opportunities Service Providers in Public, Private or Hybrid Cloud Applications

Centerity | 04/08/2016

Service Providers are always looking for new service opportunities with high margins and low delivery costs. While IT and Cloud Monitoring is not new, Centerity’s next-generation approach combined with a service-centric focus is. This service-centric approach is what’s needed to promote the transiti…

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Next-Gen BSM: A New Path to Integrated, Service-Centric IT Availability and Performance Monitoring

Centerity | 04/08/2016

The pinnacle of integrated, service-oriented management strategies is embodied by Business Service Management (BSM) solutions. Such products are intended to bring together a holistic/systemic view of IT infrastructure and services, recognize relationships between collections of elements, and put the…

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Modern Call Center Best Practices in the Age of Siri

Spoken | 03/29/2016

Siri and smartphone virtual assistants like it have affected customer expectations for the voice channel in the modern contact center. However, most Interactive Voice Response systems fall short of those expectations. Modern Call Center Best Practices in the Age of Siri offers concrete tips on how t…

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How to Budget for Enterprise Software

TMCnet | 03/28/2016

If your enterprise is not using leading-edge software — assured and upgraded frequently from a trusted vendor and employed by well-trained people — your enterprise could be imperiled. This strategic white paper explains what Enterprise Software is, discusses why and how to budget for it, and how ven…

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Empower Your Business with Continuous Communications

8x8 | 03/28/2016

Enterprise conferencing and collaboration technologies today stand at an exciting crossroads. Solutions that were once considered consumer technologies are moving into the enterprise. Never has this trend been more pronounced than now, as consumerization of IT and mobile device proliferation increas…

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5 Common Pitfalls of Project Management Software Implementation

Project Insight | 03/22/2016

For a successful implementation, you must have a product that fits your needs, leadership to sponsor your implementation, and a business process defined that blends with the software you’ve selected. Using real world example, we will dive into 5 common pitfalls of project management software implem…

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Irving Materials uses Quantifiable Analytics to Manage Business

8x8 | 03/22/2016

In this 80 seconds, see how Irving Materials, the largest privately held construction company in the US, utilizes 8x8 Virtual Office Analytics to track call analytics, such as call volumes, where calls were placed, number of calls, call quality.

Virtual Office Analytics helps Irving Materials…

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Step up to Enterprise Cloud Communications and Save

8x8 | 03/22/2016

Move up to the cost and performance advantages of 8x8 Virtual Office business phone service.

Virtual Office answers the call for your company to save serious money on business phone service—all while delivering enterprise-class features to your fingertips. With Virtual Office, you get all the…

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Why Cloud is Always Less Expensive

8x8 | 03/22/2016

There is a misperception out there that cloud is more expensive. It is a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies often fail to properly value key strengths of cloud-delivered services, they can …

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Magic Quadrant for Unified Communications as a Service, Worldwide

8x8 | 03/22/2016

Read the 2015 Gartner Magic Quadrant report to compare 20 Unified Communications providers.

For the fourth year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different—and why you should consider the cloud to expa…

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Manage Communications Better with Insightful Analytics

8x8 | 03/22/2016

You depend on your phone system to connect with customers and colleagues. But without the right analytics to measure how those connections are working, you’re missing opportunities. 8x8 Virtual Office delivers an unmatched suite of analytics tools that give you enterprise level business intelligence…

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The Elephant Herd in the Room: Why other Enterprise VoIP Providers Don’t like to Talk about Compliance, Security and Reliability

8x8 | 03/22/2016

There’s an elephant in the room. A whole herd of elephants, in fact. When it comes to compliance, security and reliability, the silence among VoIP providers is deafening. But there’s one VoIP provider that has plenty to say on these topics.

Download this white paper, The Elephant Herd in the …

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Six ways to Simplify Billing and Save with Business VoIP

8x8 | 03/22/2016

More managers, business owners and CFOs are looking at their hardware-based PBXs and local phone services as business-hobbling money pits, full of extras fees and multiple, hard-to-reconcile bills. And, they’re turning to business VoIP and virtual PBXs to pave them over.

Discover the 6 ways b…

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25 Business Phone Service Features Your Business Can’t Afford to do Without

8x8 | 03/22/2016

How many features does your business really need in a phone system? Which are worth paying for, and which are over-hyped?

Learn how to choose wisely in this white paper, which includes a free, one-page checklist.

You’ll learn how to save money and select the features that will make you…

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