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Paula Bernier

Snapshot™ & News Resource

Search Search Company Snapshots

Hot Off The Wires

  • How to Be an Effective Contact Center Manager
    1/11/2019
  • How to Be an Effective Contact Center Manager
    1/11/2019
  • What WFO Brings to the Table
    1/10/2019
  • Kronos Notes Importance of AI, ML
    1/9/2019
  • Speech Analytics, WFO Make Contact Centers Smarter
    1/8/2019
  • Lack of Staff-Level Optimization Can Cost You
    1/8/2019
  • Business VoIP Enables Growth, Movement
    1/8/2019
  • WFM Helps Contact Center Managers Make It Work
    1/4/2019
  • Advanced WFM Software is Worth the Investment
    1/4/2019
  • Changing the Reputation of Contact Center Work
    1/4/2019
  • Business Communications Continue to Evolve
    1/2/2019
  • Advanced WFM Software Simplifies Forecasting, Scheduling
    12/27/2018
  • Quality Management Efforts Help Optimize Operations
    12/27/2018
  • AI Can Improve Workforce Management
    12/26/2018
  • Why Cloud - Better Forecasting, and Scheduling - Technology Benefits Contact Centers
    12/26/2018
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