Paula Bernier

Hot Off The Wires

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Business VoIP Enables Growth, Movement 1/8/2019

WFM Helps Contact Center Managers Make It Work 1/4/2019

Advanced WFM Software is Worth the Investment 1/4/2019

Changing the Reputation of Contact Center Work 1/4/2019

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Advanced WFM Software Simplifies Forecasting, Scheduling 12/27/2018

Quality Management Efforts Help Optimize Operations 12/27/2018

AI Can Improve Workforce Management 12/26/2018

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