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Customer Interaction Solutions Announces 2008 IP Contact Center Technology Pioneer Award Winners
[June 04, 2008]

Customer Interaction Solutions Announces 2008 IP Contact Center Technology Pioneer Award Winners


Senior Contributing Editor
 
Norwalk, CT (June 4, 2008) Technology Marketing Corporation (TMC) today announced the IP Contact Center Technology Pioneer Award winners presented by Customer Interaction Solutions magazine.  This award recognizes the companies that have developed innovative IP contact center solutions that are the "best of the best".



The IP Contact Center Technology Pioneer Award distinguishes companies that have created a successful IP contact center product or service that is truly innovative.   Winners were judiciously selected based on the IP contact center solutions or services that offered stand-out features, functions or capabilities which set them apart from others in the space.

“Customer Interaction Solutions has been covering the call center since 1982 and recognizes the importance of acknowledging achievers in the advancement of call center technology.  I am proud to recognize those companies who proved to our team of editors that they brought groundbreaking technologies to the market.  Only the very best in IP contact center solutions are honored,” stated Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

The IP Contact Center Technology Pioneer Award winners are listed below and will be showcased in the July issue of Customer Interaction Solutions, the number one magazine on CRM, Call Centers and Teleservices since 1982.
Company
Product
Web Site
Aspect (News - Alert) Software
Aspect® Quality Management™ 2.8.1
Autonomy etalk
Qfiniti Observe
Citrix Online
GoToAssist Corporate
Drishti-Soft Solutions
DACX Ameyo
Envox Worldwide
Envox CT Connect
GN
Jabra (News - Alert) GN9350
Intervoice
Intervoice Contact Portal
KNOVA
KNOVA 7
LiveOps
LiveOps On Demand Virtual Call Center Platform
Loquendo (News - Alert) S.p.A.
Loquendo MRCP Server
Numara Software
Numara FootPrints 8
Pronexus (News - Alert) Inc.
VBVoice
Salesforce.com (News - Alert)
Salesforce Call Center and Salesforce Customer Portal
Servion Global Solutions
Acqueon iQ
ShoreTel, Inc.
ShoreWare Contact Center 4.66
Siemens Enterprise Communications
OpenScape Contact Center
Syntellect
Syntellect CIM
Toshiba America Information Systems Inc. – Telecommunication Systems Division
Strata ACD IP Call Center Solution with Net Phone Presence
 
For information about TMC, please visit www.tmcnet.com.


About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.  
 

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
 
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For more information about TMC, visit www.tmcnet.com.
 
Contact:
Jan Pierret
Marketing Manager
[email protected]
(203) 852-6800

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