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Our First-Ever Award
Determined By Readers



TMC and Customer Inter@ction Solutions magazine are proud to announce that the results have been tallied for our first-ever 'Best in Class' rankings. Rather than having a panel of editors and engineers determine the winners, we decided to let some other subject matter experts pick the winners: the end customers of the solutions and services.

We created a far-reaching customer satisfaction survey that covered many products and services within a variety of categories within the CRM, call/contact center, teleservices and IP contact center arenas. We then invited the people in the call/contact center, CRM and teleservices trenches ' both Customer Inter@ction Solutions magazine and TMCnet.com readers ' to take a few minutes to give their honest opinions about the services and solutions they use every day for their customer interaction needs. The readers spoke, we listened and tallied, and without further ado, we present the top-ranking company or companies within the categories.

ACD Software
Winner: Nortel Networks

Call Recording and Monitoring
Winner: Witness Systems

CRM Software
Winner: FrontRange Solutions Inc.

Tie: Plantronics Inc. and GN Netcom Inc.

IP Contact Center Solutions
Winner: Cisco Systems

Knowledge Management and Database Products
Winner: Primus Knowledge Solutions (now owned by ATG ' Art Technology Group)

List Management and Database Solutions
Winner: infoUSA

Winner: NEC America Inc.

Speech Techologies
Winner: LumenVox

Teleservices Agencies
Winner: OKS Ameridial Worldwide

Voice Messaging Products
Winner: Avaya

Web-based Customer Service Solutions
Winner: Primus Knowledge Solutions (now owned by ATG ' Art Technology Group)

Workforce Management Solutions
Winner: Aspect Software

For more information about the TMC Best In Class awards, contact TMC VP of Marketing Michael Genaro at [email protected] or 203-866-3326, ext. 142.

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