CRM Should Be Priority For Communication Services, Research Finds By David Sims, TMCnet Contributing Editor Since delays in transactions could cause customers to shift loyalties to another store and result in lost sales, many retailers are giving top priority to improving customer flow and customers’ overall store experience by streamlining payment processing, Frost & Sullivan found. Technologies that help in improving speed and efficiency and allow retailers to address customer demands more effectively are growing in demand in the retail industry. Read the full article at www.tmcnet.com/1181.1

Unified Communications: What’s The Fuss About?
By Erik Linask, Associate Editor, Internet Telephony magazine
Today’s version of unified communications is part of the marketing game, allowing vendors and service providers to lock customers into a series of products, rather than buying them from different vendors. In addition, those providers are able to hide the fact they have really turned open standards into proprietary technology, effectively rendering them useless for open, standards-based network, and they are able to focus on the high-level product package rather than the complete solution. Read the full article at www.tmcnet.com/1182.1

Want to the learn more about call centers and CRM? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the contact center industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders who, in turn, receive qualified sales leads from interested parties. Visit www.tmcnet.com/tmc/whitepapers.