CRM, BPO & TELESERVICES
Industry Leaders Share Their Views Regarding The Growth And Trends In the Contact Center/CRM Industries
By Nadji Tehrani, CEO, Technology Marketing Corp.

International Call Center Best-Practices: A White Paper
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

The Top 10 Outbound Telemarking Campaign Mistakes
By Christopher M. Carrington, CEO, Alpine Access & TMCnet Columnist

PCI Compliance: What It Means To The Call Center Industry
By Mark Swanson, Tele Resources, Inc. and TMCnet Special Gues

WORKFORCE OPTIMIZATION
One Bad Apple: Call Center Recording Is Essential For Weeding Out Agents Who Harm The Customer Relationship
By Susan Campbell, Contributing Editor, Customer Interaction Solutions

CALL CENTER TECHNOLOGIES
The Call Center Customer Of The Future
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

Listening To A Vision Of Speech In The Future: A Moment With Loquendo’s New CEO
By Stefania Viscusi, Contributing Editor, Customer Interaction Solutions

The Growth Report For Contact Center Applications
By David Sims, Contributing Editor, Customer Interaction Solutions

A Shake Up Of The Enterprise Market
By Patrick Barnard, Contributing Editor, Customer Interaction Solutions

INNOVATIVE SOLUTIONS FROM THE EXPERTS

IP Communications For The Contact Or Call Center
By Eric Eckman, Broadvox

Egypt: A Rising Star Of An Outsourcing Destination
By Xceed

IN EVERY ISSUE:

Publisher's Outlook
26 Years Young And Still Growing
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.

High Priority
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.

Customer Inter@ction News™

Awards & Recognition
Customer Interaction Solutions Magazine’s 23rd Annual Top 50 Outbound Teleservices Agencies Ranking
.

Ask The Experts
Irate Customers And How To Handle Them
By Tim Passios, Director of Product Management, Interactive Intelligence

Insider's Report
TThe Top Five Things Your Call Center Agents Wish You’d Taught Them
By Penny Reynolds, The Call Center School