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2005 Product of the Year Awards


 

Each year, Customer Inter@ction Solutions' magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today. The winning companies are broken down by general market category. In the February issue of Customer Interaction Solutions, we will expand upon the simple list you see here, and include brief write-ups detailing each company's award-winning solution, making it easier for readers to drill down and find the solutions they're looking for. For now, rest assured that each of the companies presented on these pages brought a product or solution to market in 2005 that is certainly deserving of your attention. Congratulations to the winners.

' Tracey E. Schelmetic

Contact Center Suites

Amcat
Amcat Contact Center Suite, Enterprise Edition
www.amcat.com

eGain Communications
eGain ServiceExpress
www.egain.com

M1 Global Solutions, Inc.
Business Convergence Platform
www.m1global.com

Noble Systems
Noble RepliServer
www.noblesys.com

Nortel Networks
CallPilot 4.0
www.nortelnetworks.com

Samsung Business Communication Systems
OfficeServ 7200 Converged Communications Platform
www.samsung.com/bcs

SER Solutions Inc.
SERTAINTY
www.ser.com

Siemens Communications Inc.
HiPath ProCenter Standard V6.5
www.siemensenterprise.com/procenter

Transera Communications, Inc.
Seratel
www.transerainc.com

CRM

Amae Software
Amae CI Suite
www.amaesoftware.com

Aplicor, Inc.
Aplicor CRM
www.aplicor.com

Astute Solutions
ePowerCenter
www.astutesolutions.com

Cincom Systems
Cincom Synchrony 6.1
www.cincom.com

Digisoft ' A TouchStar Software Company
eTelescript Guest Mode
www.digisoft.com

Maximizer Software
Maximizer Enterprise 9
www.maximizer.com

NetSuite NetSuite CRM+
www.netsuite.com

Oncontact Software
Oncontact V
www.oncontact.com

Portrait Software
Portrait Foundation
www.portraitsoftware.com

RightNow Technologies
RightNow CRM 7.5
www.rightnow.com

Sage Software
Sage CRM
www.sagecrm.com

SAS Institute Inc.
SAS Marketing Automation 4.3
www.sas.com

Sendia Corporation
Sendia WorkSpace CRM
www.sendia.com

SugarCRM
Sugar Enterprise Edition
www.sugarcrm.com

Tigerpaw Software, Inc.
Tigerpaw CRM+
www.tigerpawsoftware.com

Dialing Solutions

TouchStar Software
Dial-On-Demand
www.touchstarsoftware.com

Disaster Recovery/Alerting

AMTELCO
Red Alert
www.redalertsystem.com

Prosodie Interactive
InfoCast
www.prosodieinteractive.com

Display Technologies/ Dashboards

Symon Communications Inc.
SDA (Symon Digital Appliance)
Series
www.symon.com

Informiam
ClearPath for Contact Centers
www.informiam.com

Interactive Voice Response (IVR)

Plum Voice Portals
MedTalk
www.plumvoiceportals.com

IP Contact Center Platforms

Aspect Software
Aspect Uniphi Suite v6.1
www.aspect.com

Avaya
Avaya IP Office with Microsoft CRM
www.avaya.com

Cisco Systems
Cisco IP Contact Center Enterprise Edition
www.cisco.com

CosmoCom
CosmoCall Universe 4.5
www.cosmocom.com

deltathree
Launch Ready Outsourced Platform Solution
www.deltathree.com

Eagle IP LLC
EagleACD
www.eagleacd.com

Five9
Virtual Contact Center
www.five9.com

FrontRange Solutions
IP Contact Center (IPCC) 5.0
www.frontrange.com

Genesys Telecommunications Labs, Inc.
Genesys Enterprise Telephony Software (GETS)
www.genesyslab.com

Interactive Intelligence Inc.
Customer Interaction Center (CIC)
www.inin.com

Kayote Networks, Inc.
FronTier ' Advanced VoIP Traffic Management System
www.kayote.com

Telephony@Work
Dynamic Customer Satisfaction Management
www.telephonyatwork.com

Vertical Communications
TeleVantage 7
www.vertical.com

Knowledge Management/Business Intelligence

Envision
The Envision Report Server
www.envisioninc.com

InQuira Inc.
InQuira
www.inquira.com

Knova Software
Knova 6.5
www.knova.com

Latigent LLC
BlueVue II
www.latigent.com

OutStart
OutStart Participate V2006
www.outstart.com

Performance Management/Training

Aon Consulting
REPeValuator
www.aon.com/tsc/repevaluator

Co-nexus, Inc.
CXM Agent Portal
www.4cxm.com

Enkata
Enkata 5
www.enkata.com

etalk
Qfiniti Enterprise
www.etalk.com

Merced Systems
Merced Performance Suite
www.mercedsystems.com

Onyx Software
Onyx Process Manager
www.onyx.com

Opus Group (a division of Verint Systems)
Opus Suite
www.theopusgroup.com

Ulysses Learning
CallMentor Learning and Performance Improvement System
www.ulysseslearning.com

Verint Systems Inc.
ULTRA IntelliMiner 9.4 Performance Intelligence
www.verint.com

Salesforce Automation

Concurrent Technologies
CT.SFA
www.concurrenttechnologies.com

VanillaSoft, Inc.
VanillaSoft
www.vanillasoft.com

Speech Technologies

Nexidia
Nexidia Enterprise Speech Intelligence 5.0
www.nexidia.com

Utopy, Inc.
Utopy SpeechMiner 3.5
www.utopy.com

Vicorp UK Limited
xMP
www.vicorp.com

Surveys/Feedback

Benchmark Portal
Echo Customer Feedback Solution
www.benchmarkportal.com

Testing Solutions

Empirix Inc.
Hammer Service Assurance for Cisco CVP
www.empirix.com

Web-based Customer Service

Citrix Online
Citrix GoToAssist
www.citrixonline.com

Glance Networks Inc.
Glance 2.0
www.glance.net

Inter-Tel, Incorporated
Inter-Tel Remote Support
www.inter-tel.com

KANA Software
KANA Response
www.kana.com

LivePerson Inc.
Timpani 7.5
www.liveperson.com

NextNine
NextNine Service Automation
www.nextnine.com

Spanlink Communications
Spanlink's Web Q&A
www.spanlink.com

Toshiba America Information Systems
Toshiba Video Communication System
www.telecom.toshiba.com

Workforce Management/Performance Optimization

IEX Corporation
TotalView Workforce Management System, v3.9
www.iex.com

Inova Solutions, Inc.
Inova Performance Optimization Suite 5.1
www.inovasolutions.com

Left Bank Solutions
Monet WFM OnDemand
www.leftbanksolutions.com

Witness Systems
Witness Systems' Impact 360
www.witness.com

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