Each year, Customer Inter@ction Solutions' magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today. The winning companies are broken down by general market category. In the February issue of Customer Interaction Solutions, we will expand upon the simple list you see here, and include brief write-ups detailing each company's award-winning solution, making it easier for readers to drill down and find the solutions they're looking for. For now, rest assured that each of the companies presented on these pages brought a product or solution to market in 2005 that is certainly deserving
of your attention. Congratulations to the winners.
' Tracey E. Schelmetic
Contact Center Suites
Amcat
Amcat Contact Center Suite, Enterprise Edition
www.amcat.com
eGain Communications
eGain ServiceExpress
www.egain.com
M1 Global Solutions, Inc.
Business Convergence Platform
www.m1global.com
Noble Systems
Noble RepliServer
www.noblesys.com
Nortel Networks
CallPilot 4.0
www.nortelnetworks.com
Samsung Business Communication Systems
OfficeServ 7200 Converged Communications Platform
www.samsung.com/bcs
SER Solutions Inc.
SERTAINTY
www.ser.com
Siemens Communications Inc.
HiPath ProCenter Standard V6.5
www.siemensenterprise.com/procenter
Transera Communications, Inc.
Seratel
www.transerainc.com
CRM
Amae Software
Amae CI Suite
www.amaesoftware.com
Aplicor, Inc.
Aplicor CRM
www.aplicor.com
Astute Solutions
ePowerCenter
www.astutesolutions.com
Cincom Systems
Cincom Synchrony 6.1
www.cincom.com
Digisoft ' A TouchStar Software Company
eTelescript Guest Mode
www.digisoft.com
Maximizer Software
Maximizer Enterprise 9
www.maximizer.com
NetSuite
NetSuite CRM+
www.netsuite.com
Oncontact Software
Oncontact V
www.oncontact.com
Portrait Software
Portrait Foundation
www.portraitsoftware.com
RightNow Technologies
RightNow CRM 7.5
www.rightnow.com
Sage Software
Sage CRM
www.sagecrm.com
SAS Institute Inc.
SAS Marketing Automation 4.3
www.sas.com
Sendia Corporation
Sendia WorkSpace CRM
www.sendia.com
SugarCRM
Sugar Enterprise Edition
www.sugarcrm.com
Tigerpaw Software, Inc.
Tigerpaw CRM+
www.tigerpawsoftware.com
Dialing Solutions
TouchStar Software
Dial-On-Demand
www.touchstarsoftware.com
Disaster Recovery/Alerting
AMTELCO
Red Alert
www.redalertsystem.com
Prosodie Interactive
InfoCast
www.prosodieinteractive.com
Display Technologies/ Dashboards
Symon Communications Inc.
SDA (Symon Digital Appliance)
Series
www.symon.com
Informiam
ClearPath for Contact Centers
www.informiam.com
Interactive Voice Response (IVR)
Plum Voice Portals
MedTalk
www.plumvoiceportals.com
IP Contact Center Platforms
Aspect Software
Aspect Uniphi Suite v6.1
www.aspect.com
Avaya
Avaya IP Office with Microsoft CRM
www.avaya.com
Cisco Systems
Cisco IP Contact Center Enterprise Edition
www.cisco.com
CosmoCom
CosmoCall Universe 4.5
www.cosmocom.com
deltathree
Launch Ready Outsourced Platform Solution
www.deltathree.com
Eagle IP LLC
EagleACD
www.eagleacd.com
Five9
Virtual Contact Center
www.five9.com
FrontRange Solutions
IP Contact Center (IPCC) 5.0
www.frontrange.com
Genesys Telecommunications Labs, Inc.
Genesys Enterprise Telephony Software (GETS)
www.genesyslab.com
Interactive Intelligence Inc.
Customer Interaction Center (CIC)
www.inin.com
Kayote Networks, Inc.
FronTier ' Advanced VoIP Traffic Management System
www.kayote.com
Telephony@Work
Dynamic Customer Satisfaction Management
www.telephonyatwork.com
Vertical Communications
TeleVantage 7
www.vertical.com
Knowledge Management/Business Intelligence
Envision
The Envision Report Server
www.envisioninc.com
InQuira Inc.
InQuira
www.inquira.com
Knova Software
Knova 6.5
www.knova.com
Latigent LLC
BlueVue II
www.latigent.com
OutStart
OutStart Participate V2006
www.outstart.com
Performance Management/Training
Aon Consulting
REPeValuator
www.aon.com/tsc/repevaluator
Co-nexus, Inc.
CXM Agent Portal
www.4cxm.com
Enkata
Enkata 5
www.enkata.com
etalk
Qfiniti Enterprise
www.etalk.com
Merced Systems
Merced Performance Suite
www.mercedsystems.com
Onyx Software
Onyx Process Manager
www.onyx.com
Opus Group (a division of Verint Systems)
Opus Suite
www.theopusgroup.com
Ulysses Learning
CallMentor Learning and Performance Improvement System
www.ulysseslearning.com
Verint Systems Inc.
ULTRA IntelliMiner 9.4 Performance Intelligence
www.verint.com
Salesforce Automation
Concurrent Technologies
CT.SFA
www.concurrenttechnologies.com
VanillaSoft, Inc.
VanillaSoft
www.vanillasoft.com
Speech Technologies
Nexidia
Nexidia Enterprise Speech Intelligence 5.0
www.nexidia.com
Utopy, Inc.
Utopy SpeechMiner 3.5
www.utopy.com
Vicorp UK Limited
xMP
www.vicorp.com
Surveys/Feedback
Benchmark Portal
Echo Customer Feedback Solution
www.benchmarkportal.com
Testing Solutions
Empirix Inc.
Hammer Service Assurance for Cisco CVP
www.empirix.com
Web-based Customer Service
Citrix Online
Citrix GoToAssist
www.citrixonline.com
Glance Networks Inc.
Glance 2.0
www.glance.net
Inter-Tel, Incorporated
Inter-Tel Remote Support
www.inter-tel.com
KANA Software
KANA Response
www.kana.com
LivePerson Inc.
Timpani 7.5
www.liveperson.com
NextNine
NextNine Service Automation
www.nextnine.com
Spanlink Communications
Spanlink's Web Q&A
www.spanlink.com
Toshiba America Information Systems
Toshiba Video Communication System
www.telecom.toshiba.com
Workforce Management/Performance Optimization
IEX Corporation
TotalView Workforce Management System, v3.9
www.iex.com
Inova Solutions, Inc.
Inova Performance Optimization Suite 5.1
www.inovasolutions.com
Left Bank Solutions
Monet WFM OnDemand
www.leftbanksolutions.com
Witness Systems
Witness Systems' Impact 360
www.witness.com
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