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Customer Interaction Solutions
October 2006 - Volume 25 / Number 5

Who’s Who In Teleservices

By Tracey E. Schelmetic
Editorial Director, Customer [email protected] Solutions


 
>> CIS Table of Contents <<

Once again, the editors of Customer [email protected] Solutions have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who’s Who listing. To make this a highly valuable tool, we’ve kept itKey:
A. Inbound
B. Outbound
C. Multilingual Services
D. Interactive (IVR)
E. E-mail capabilities
F. Text chat
as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee. We invite you to peruse these companies’ Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can’t afford to put your customer service into the hands of amateurs. That said, we are happy to present the listing.





1 2 1 Direct Response
Philadelphia, PA
Contact: Jeff Plaut
e-mail: [email protected]
Web: www.121directresponse.com
Services: A, B, D, E

24-7 INtouch Regina,
Saskatchewan, Canada
e-mail: [email protected]
Web: www.24-7intouch.com
Services: A, C, D, E, F

ACP Interactive, LLC
San Francisco, CA
Web: www.acpinteractive.com
Services: D

ACS, Inc.
Dallas, TX
e-mail: [email protected]
Web: www.acs-inc.com
Services: A, C, D, E, F

Advanced Data-Comm, a Working Solutions Company
Dubuque, IA
Contact: Michael Budde
e-mail: [email protected]
Web: www.advanced-data.com
Services: A, B, C, E, F

AFFINA – The Customer Relationship Company
Peoria, IL
e-mail: [email protected]
Web: www.affina.com
Services: A, B, C, D, E, F

Alert Communications
Pasadena, CA
Web: www.alertcom.com
Services: A, B, C, D, E, F

Alliance Direct Marketing Services, Inc.
Hurst, TX
e-mail: [email protected]
Web: www.alliancedms.com
Services: A, B, C, D, E

Alpine Access
Golden, CO
e-mail: [email protected]
Web: www.alpineaccess.com
Services: A, C, E, F

Alta Resources
Neenah, WI
e-mail: [email protected]
Web: www.altaresources.com
Services: A, B, C, D, E, F

Ambergris Solutions
Pasig, Philippines
Web: www.ambergrissolutions.com 
Services: A, B, C, D, E, F

AnswerNet Network
Contact: Gary Pudles
e-mail: [email protected]
Web: www.answernet.com
Services: A, B, C, D, E, F

APAC Customer Services, Inc.
Deerfield, IL
Contact: Jessie L. Sandvick-Ash
e-mail: [email protected]
Web: www.apaccustomerservices.com
Services: A, B, C, D, E, F

Apex, a SYKES company
Córdoba, Argentina
e-mail: [email protected]
Web: www.apexamerica.com
Services: A, B, C, D

Archway Marketing Services
Rogers, MN
Web: www.archway.com
Services: A, C, D, E

ARO, Inc.
Kansas City, MO
e-mail: [email protected]
Web: www.callcenteroptions.com   
Services: A, B, C, E

B2B Lead Machine, Inc.
Mesa, AZ
Web: www.b2bleadmachine.net
Services: B, E

CallNet Call Center Services, Inc.
Bloomington, IN
Web: www.callnetservices.com
Services: A

CanTalk Canada Inc.
Winnipeg, Manitoba, Canada
e-mail: [email protected]
Web: www.cantalk.com
Services: A, B, C, D, E

Center Partners, Inc.
Fort Collins, CO
e-mail: [email protected]
Web: www.centerpartners.com
Services: A, B, C, D, E, F

Cerida
Methuen, MA
e-mail: [email protected]
Web: www.cerida.com
Services: A, B, E, F

CeSaps
Lahore, Pakistan
e-mail: [email protected]
Web: www.cesaps.com
Services: A, B, E, F

Charlton
Madison, WI
Contact: Rod Schwegel
e-mail: [email protected]
Web: www.tcgcorp.net
Services: A, B, C, D, E, F

ClientLogic
Nashville, TN
Web: www.clientlogic.com
Services: A, B, C, D, E, F

The Connection Outsourced Call Center
Burnsville, MN
e-mail: [email protected]
Web: www.the-connection.com
Services: A, B, C, D, E, F

Connextions Inc.
Orlando, FL
Web: www.connextions.com
Services: A, B, C, D, E, F

Convergys (News - Alert) Corporation
Cincinnati, OH
e-mail: [email protected]
Web: www.convergys.com
Services: A, B, C, D, E, F

Cross Country Automotive Services
Medford, MA
Web: www.crosscountry-auto.com
Services: A, B, D, E

Crystal Call, ltd.
Bratislava, Slovakia
Contact: Peter Dumbala
e-mail: [email protected]
Web: www.crystalcall.sk
Services: A, B, C

Customer Focus Services
Los Angeles, CA and Bangalore, India
Contact: Marc Haberman
e-mail: [email protected]
Web: www.customerfocusservices.com
Services: A, C, E, F

Cyber City Teleservices
Hackensack, NJ
Contact: Fred Shadding
e-mail: [email protected]
Web: www.cctll.com
Services: A, B, C, D, E

DialAmerica Marketing, Inc.
Mahwah, NJ
Web: www.dialamerica.com
Services: A, B, C, D, E, F D

F King & Co., Inc.
New York, NY
Contact: Michael Manspeizer
e-mail: [email protected]
Web: www.dfking.com
Services: A, B, C, D, E, F

ECHO Communications and Development Corporation
Hayward, CA
Contact: Reggie Silang
e-mail: [email protected]
Web: www.echo-services.com or www.ecdci.com
Services: A, B, C, D

E-Connect Asia, Inc.
Pasig City, Philippines
Contact: Daniel Guina
e-mail: [email protected]
Web: www.econnectasia.com
Services: A, B, C, E

EMS, Inc.
Contact: Mitch Johnson
e-mail: [email protected]
Web: www.emscrm.com
Services: A, B, C, D, E, F

Envox Worldwide (News - Alert)
Westborough, MA
e-mail: [email protected]
Web: www.envox.com
Services: A, B, C, D, E

ePERFORMAX Contact Centers Corporation
Cordova, TN and Makati City, Philippines
Web: www.eperformax.com
Services: A, B, C

Epixtar Corp.
Miami, FL
www.epixtar.com
Services: A, B, C, D, E

e-Services Group International
Houston, TX and Montego Bay, Jamaica
Web: www.e-servicesgroup.com
Services: A, B, C, E, F

eTelecare Global Solutions
Scottsdale, AZ
e-mail: [email protected]
Web: www.etelecare.com
Services: A, B, E, F

eTelecare Global Solutions
Scottsdale, AZ
e-mail: [email protected]
Web: www.etelecare.com
Services: A, B, E, F

Excell Agent Services, L.L.C.
Lubbock, TX
e-mail: [email protected]
Web: www.excellagent.com
Services: A

The Frantz Group Grafton, WI
Web: www.thefrantzgroup.com
Services: A, B, C, D, E, F

Full Perspective Video Services, Inc.
Indianapolis, IN
Web: www.fpvid.com
Services: A, B, C, D, E

GC Services Limited Partnership
Houston, TX
e-mail: [email protected]
Web: www.gcserv.com
Services: A, B, C, D, E, F

Global Response
Margate, FL
Web: www.globalresponse.com
Service Type: A, C, D, E, F

Hamilton Contact Center Services
Aurora, NE
e-mail: [email protected]
Web: www.hamiltontm.com
Services: A, B, C, D, E, F

Harte-Hanks
San Antonio, TX
e-mail: [email protected]
Web: www.harte-hanks.com
Services: A, B, C, D, E

Help Desk NOW Inc.
Web: www.helpdesknow.com
Services: A, B, C, D, E, F

The Heritage Company, Inc.
North Little Rock, AR
Web: www.theheritagecompany.com
Services: A, B, E

Hispanic Teleservices Corporation
Houston, TX Contact: Kit Cooper
e-mail: [email protected]
Web: www.htc.to
Services: A, B, C, D, E, F

ICT Group
Newton, PA
Web: www.ictgroup.com
Services: A, B, C, D, E, F

Influent Inc.
Dublin, OH Contact: Hayley Savage
e-mail: [email protected]
Web: www.influentinc.com
Services: A, B, C, E

InfoCision Management Corporation
Akron, OH
Contact: Steve Boyazis
e-mail: [email protected]
Web: www.infocision.com
Services: A, B, C, D, E, F

Informed Sources Inc.
Troy, NY
Contact: Bob Kasper
e-mail: [email protected]
Web: www.informed-sources.com
Services: B, C, D, E, F

InfoVox Ltd.
Bogota/Cali, Colombia
e-mail: [email protected]
Web: www.infovox.com.co
Services: A, B, D, E, F

InPulse Response Group
Phoenix, AZ
Web: www.inpulseresponse.com
Services: A, B, C, D, E, F

InService America
Forest, VA
Web: www.inserviceamerica.com
Services: A, B, C, D, E, F

IntelliCare
South Portland, ME
e-mail: [email protected]
Web: www.intellicare.com
Services: A, B, C

InTouch Solutions
Services: B, D ISA Corp. Van Nuys, CA
Contact: John Olmscheid
e-mail: [email protected]
Web: www.isacorp.com or
www.its-smartcalls.com
Services: A, B, C, D, E, F

IVR Technology Group
e-mail: [email protected]
Web: www.ivrtechgroup.com
Services: D, E

JHA Telemanagement, Inc.
Contact: Jon Hamilton
e-mail: [email protected]
Web: www.jha-tel.com
Services: A, B, C, D, E, F

KorenIT
Montréal, Québec, Canada
e-mail: [email protected]
Web: www.korenit.com
Services: A, B, C, D, E, F

Kowal & Associates, Inc.
Cambridge, MA
e-mail: [email protected]
Web: www.kowalinc.com
Services: A, D, E

L3 Microdyne Outsourcing
Torrance, CA
Web: www.microdyne.com
Services: A, B, C, D, E, F

LiveOps, Inc.
Palo Alto, CA
e-mail: [email protected]
Web: www.liveops.com
Services: A, B, C, D

Lotus Digitech Limited
Secunderabad, India
Contact: Dr. V. B. Rao Dasari
e-mail: [email protected]
Web: www.lotusdigitech.com
Services: A, B, E

Meiotic Inc.
Contact: Paul Pacun
e-mail: [email protected]
Web: meiotic.com
Services: D

MicahTek Inc.
Broken Arrow, OK
Web: www.micahtek.com
Services: A

Millennium Teleservices
Edison, NJ
Web: www.mmtel.com
Services: A, B, C, D, E, F

Mills Marketing & TeleServices, LLC
Omaha, NE
Contact: Lee Mills
e-mail: [email protected]
Phone: 402-707-5654
Services: A, B, C, D, E, F

MphasiS BPO
Bangalore, India and New York, NY
Contact: Brendon Tucker
e-mail: [email protected]
Web: www.mphasis.com
Service: A, B, C, E, F

NCO Group, Inc.
Horsham, PA
Web: www.ncogroup.com
Services: A, B, C, D, E, F

NOVO 1, Inc.
Waukesha, WI
e-mail: [email protected]
Web: www.novo1.com
Services: A, B, C, D, E, F

O’Currance Teleservices
Salt Lake City, UT
Web: www.ocurrance.com
Services: A, C, D, E

OKS-Ameridial Worldwide
Canton, OH
Contact: Steve Trifelos
e-mail: [email protected]
Web: www.oksameridial.com
Services: A, B, C, D, E, F

Omnimatic São
Paulo, Brazil
Contact: Renato F. da Silva Jr.
e-mail: [email protected]
Web: www.omnimatic.com.br
Services: A, B, C, D, E, F

OnviSource, Inc.
Plano, TX
e-mail: [email protected]
Web: www.onvisource.com
Services: A, B

Outsourcing, S.A.
Bogotá, Colombia
Phone: +571 5231170
Web: www.outsourcing.com.co
Services: A, B, C, D, E, F

PCCW Contact Center Business
Hong Kong
Web: www.pccw.com/contactcenter/
Services: A, B, C, D, E, F

PentaServ
New Delhi, India
e-mail: [email protected]
Web: www.pentaserv.com
Services: A, B, D, E

Perfexa Solutions
Costa Mesa, CA and Gurgaon, India
Web: www.perfexa.com
Services: A, B, E, F

Prairie Voice Services
Omaha, NE
Contact: Ann Cannon
e-mail: [email protected]
Web: www.prairiev.com
Services: A, B, D, E, F

Qinteraction
Manila, Philippines
e-mail: [email protected]
Web: www.qinteraction.com
Services: A, B, C, D, E, F

Selway Group, Inc. Mesa, AZ
Web: www.selwaygroup.com
Services: A, C, D, E, F


Servit Outsourcing
Bucharest, Romania
e-mail: [email protected]
Web: www.romsourcing.com
Services: B, C, E, F

Signius
Princeton, NJ
Web: www.signius.com
Services: A, B, C, D, E, F

SITEL Corporation
Omaha, NE
Contact: Jennifer Charles
e-mail: [email protected]
Web: www.sitel.com
Services: A, B, C, D, E, F

Soluziona (News - Alert) Consultoría y Tecnología S.L.
Madrid, Spain
Contact: Cesar Martin del Alamo
e-mail: [email protected]
Web: www.soluziona.com
Services: D

Sound Telecom
e-mail: [email protected]
Web: www.sound-tele.com, www.solaxis.com
Services: A, B, C, D, E, F

Source 1 HTMT
Lyndhurst, NJ
Contact: Brian Jude Piatkowski
e-mail: [email protected]
Web: www.source1htmt.com
Services: A, B, C, D, E

SR. Teleperformance
Paris, France
Web: www.srteleperformance.com
Services: A, B, C, D, E, F

The Survey Center
Mashpee, MA
Web: www.thesurveycenter.com
Services: B, E

Sykes Enterprises (News - Alert) , Inc.
Tampa, FL
Web: www.sykes.com
Services: A, C, D, E, F

Synergy Solutions, Inc.
Phoenix, AZ
Contact: Lori Fentem
e-mail: [email protected]
Web: www.synergysolutionsinc.com
Services: A, B, C, D

Taction, The Contact Center
Waldoboro, ME
e-mail: [email protected]
Web: www.taction.com
Services: A, B, D, E, F

Talk2Rep Call Centers
Tamarac, FL
e-mail: [email protected]
Web: www.talk2rep.com
Services: A, B, C, D, E, F

TCIM Services, Inc.
Wilmington, DE
Web: www.tcim.com
Services: A, B, C, D, E, F

TechTeam Global (News - Alert)
Southfield, MI
Web: www.techteam.com
Services: A, B, C, D, E, F

Telacquire Marketing Group Inc.
Vancouver, BC, Canada
e-mail: [email protected]
Web: www.telacquire.com
Services: A, B, C, D, E, F

Tel*Assist
Lombard, IL
e-mail: [email protected]
Web: www.telassist.com
Services: A, E

TeleDirect International, Inc.
Scottsdale, AZ
Web: www.tdirect.com
Services: A, B, C, D, E, F

Telelogix Karachi,
Pakistan and Oak Ridge North, TX
Contact: Abbas (Abe) Hemani
e-mail: [email protected]
Web: www.telelogix.biz
Services: A, B, C

TelePartners
Toronto, Ontario, Canada
e-mail: [email protected]
Web: www.telepartners.com
Services: A, B, C, D, E, F

Teleperformance USA
Salt Lake City, UT
e-mail: [email protected]
Web: www.teleperformanceusa.com
Services: A, B, C, D, E

The Telephone Centre
Greensboro, NC
Contact: Mike Foust
e-mail: [email protected]
Web: www.telectr.com
Services: A, B, C, E

TeleRep
Glen Burnie, MD
Web: www.telerep.com
Services: A, B, C, D, E, F

Telerx
Horsham, PA
Web: www.telerx.com
Services: A, C, D, E, F

Teleservices Direct
Indianapolis, IN
Web: www.teleservicesdirect.com
Services: A, B, C, D, E, F

TeleSpectrum, Inc.
King of Prussia, PA
Web: www.telespectrum.com
Services: A, B, D

TeleTech Holdings, Inc.
Englewood, CO
e-mail: [email protected]
Web: www.teletech.com
Services: A, B, C, D, E, F

Telvista, Inc.
Dallas, TX
Web: www.telvista.com
Services: A, B, C, D, E, F

TMone
Iowa City, IA
e-mail: [email protected]
Web: www.tmone.com
Services: A, B, D,E, F

TMP Direct
Mt. Olive, NJ
Contact: Dan Collins
e-mail: [email protected]
Web: www.tmpwdirect.com
Services: A, B, C, D, E, F

Touchstone (News - Alert) Communications
Forth Worth, TX
e-mail: [email protected]
Web: www.touchstonebpo.com
Services: A, B

TransData, LLC
Lahore, Pakistan
e-mail: [email protected]
Web: www.transdata.biz
Services: A, B, D, E, F

TRG Customer Solutions
King of Prussia, PA
Contact: Scott Karlin
e-mail: [email protected]
Web: www.trgcustomersolutions.com
Services: A, B, C, D, E, F

Verizon (News - Alert) International Teleservices, C. por A.
Miami, FL and Santo Domingo, Dominican Republic
Contact: Jose Luis Guzman
e-mail: [email protected] verizon.com.do
Web: www.vzit.com.do
Services: A, B, C, E

Vision-X Inc.
Los Angeles, CA
Web: www.vxi.com
Services: A, B, C, D, E, F

Voice Teleservices
Portland, ME
Contact: David Sawicki
e-mail: [email protected]
Web: www.voiceteleservices.com
Services: A, B, C, D, E

Voxdata
Montréal, Québec, Canada
Web: www.voxdata.com
Services: A, B, C

West Corporation
Omaha, NE
e-mail: [email protected]
Web: www.west.com
Services: A, B, C, D, E, F

Wipro BPO (a division of Wipro Ltd. (News - Alert) )
Bangalore, India
e-mail: [email protected]
Web: www.wipro.com
Services: A, B, C, D, E, F

Working Solutions
Plano, TX
Contact: Mike Longwell
e-mail: [email protected]
Web: www.workingsolutions.com
Services: A, B, C, D, E, F

Worldwide Call Centers, Inc.
Yankton, SD
Contact: Matthew Ahlers
e-mail: [email protected] worldwidecallcenters.com
Web: www.worldwidecallcenters.com
Services: A, B, C, D, E, F

XO Interactive
Contact: Andrea Jadwin
e-mail: [email protected]
Web: www.xo.com
Services: D

>> CIS Table of Contents
 
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