IN EVERY ISSUE:

Publisher's Outlook
The Best Regulation is Self-Regulation
By Nadji Tehrani, Founder, Chairman & CEO, Editor-in-Chief, Technology Marketing Corp.

High Priority
By Rich Tehrani, Group Editor-in-Chief,
Technology Marketing Corp.

Customer Inter@ction News™

CRM, BPO & TELESERVICES
10 Fifteenth Annual MVP Outsourcing Quality Award Highlights
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

"Firing" Customers Is A Bad Idea
By David Sims, Contributing Editor, Customer Interaction Solutions Magazine

WORKFORCE OPTIMIZATION
2008: The Year Of Workforce Optimization
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions

The Top 5 Reasons Why Third-Party Remote Call Monitoring Is A Must
By Susan J. Campbell, Contributing Editorial, Customer Interaction Solutions

THE BOARDROOM REPORT
Verint Witness Actionable Solutions: Capturing The Voice Of The Customer

INNOVATIVE SOLUTIONS FROM THE EXPERTS
ContactXchange.com Shows The Way To Recruiting Your Remote Agents - Remotely
By LiveXchange

Easy Listening: When It Comes To Comfort And Safety, Plantronics Is All Ears Reliability
By Joe McGrogan, Plantronics, Inc.

VoltDelta Has Serviced Over Nine Billion Calls And Supports 36,000 Agents - How Can We Help Your Business?
By VoltDelta

AWARDS & RECOGNITION
The 2007 Customer Interaction Solutions Product Of The Year Awards, Part Two

INSIDER'S REPORT
Converting Ordinary People Into Extraordinary Performers
By David Yoho

ASK THE EXPERTS
Remote Agents
By Tim Passios, Director of Product Management, Interactive Intelligence