CRM More Attractive For Language Services Provider Firms In 2008, Study Finds. By David Sims, TMCnet Contributing Editor
Business research and consulting firm Common Sense Advisory has released its technology and business model predictions for the language services provider and software industries for 2008, predicting that LSP firms "closer to the corporate mainstream like acrolinx and MadCap will add multilingual functions, thus enabling cross-border marketing, CRM, and customer service applications."
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Study Shows IP Call Recording Fueling Strong Growth in QM Sector. By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
How big is the workforce optimization market? Big, and getting bigger, according to evidence both anecdotal and scientific. In particular, the quality monitoring market segment has outstanding growth potential. DMG Consulting recently published its fourth annual QM/Liability Recording Product and Market Report, an authoritative guide to the contact center QM/Liability Recording and Workforce Optimization (WFO) market. DMG forecasts more than $2.3 billion in sales of QM/liability recording and WFO products will be sold by the end of this year, which represents a 10 percent increase over 2006.
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