ClickSoftware Delivers Executive Level Business Analysis Tool

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BURLINGTON, Mass. — ClickSoftware Technologies (News - Alert), Inc. recently gave every function in the service organization the information they need to identify and address service problems with a new version of ClickAnalyze business analysis software.

ClickAnalyze, part of the ClickSoftware ServiceOptimization Suite, now provides operational reports and a drill-down dashboard of key performance indicators (KPIs). Combining these reports and dashboard with ClickAnalyze’s trend analysis capabilities gives service organizations a holistic view of everything from on-time arrivals to repair times, to tracking service level indicators like resource travel, workload, utilization, and “in jeopardy" management. ClickSoftware’s ClickAnalyze Suite was designed specifically for service businesses so they can reduce downtime, minimize costs and improve the accuracy of forecasting and planning.

There are hundreds of KPIs that could impact a service organization, according to industry analyst firm Aberdeen (News - Alert) Group. ClickAnalyze’s reports and dashboard gives managers at all levels easily understandable performance information to align service departments with the company’s business goals. It also delivers detailed data that allows managers to drill down through performance levels – by territory, time, customer or engineer – to make informed decisions that address specific problems before they become systemic.


Providing Knowledge, not Just Data

Unlike typical data mining tools which force-fit formulas that don’t work across industries, ClickAnalyze is built from the ground up on service industry principles. Organizations don’t have to write code to capture information about on-time arrivals, first-time fix rates and technician productivity. ClickAnalyze collects the performance data organizations need, and allows them to customize how they see it to suit their business needs. The ClickAnalyze Suite is comprised of three modules:

--ClickAnalyze Reporting – a tool for creating fast, easy reports that provide full visibility of current and historical operational data
--ClickAnalyze Insight – an analytics tool that enables service organizations to monitor and evaluate their overall operational performance and trends
--ClickAnalyze Business Monitoring – a tool that provides a way to quickly identify and monitor performance across the service operation with the ability to drill down to lower levels of detail

“Service organizations are awash in data, and their efficiency hinges on how they use this data,” said Simon Morris, ClickSoftware’s Vice President of Marketing Operations. “ClickAnalyze transforms key performance indicator data into actionable information which managers and executives can use to ensure the company is meeting its business objectives.”

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.