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Dickinson Financial Adds Intervoice IP Contact CenterDALLAS --(Business Wire)-- Intervoice, Inc. (Nasdaq: INTV) today announced that existing Intervoice IVR customer, Dickinson Financial Corporation (DFC) has selected the Intervoice IP Contact Center (IPCC) solution to extend their current IVR transactions to live agents. Headquartered in Kansas City, Missouri DFC is the holding company for Bank Midwest and five additional affiliated banks. The amount of the order is less than $1M and will be included in the Company's solution's backlog for the quarter ended May 31, 2008. DFC's multiple site customer care contact center will benefit from IPCC's Built-in CTI and SIP-based architecture for informed contact routing decisions. The Built-in CTI capability allows customer data collected during the self-service IVR session to be retained throughout the customer's entire interaction so customers do not have to repeat their information to a live agent. The customer data is presented to DFC's agents via screen pops allowing the agents to more quickly and efficiently service their clients. Because the IPCC solution is switch-independent, DFC will be able leverage the open, flexible architecture without the need to upgrade their current phone system. "Intervoice has proven over the years that they know the financial services industry. We were happy to learn that Intervoice now offers an IP-based contact center to improve our operational efficiencies," said Marvin Schutte, EVP & Data Processing Center Manager, DFC. "We are looking forward to having a seamless connection between our self-service and live agent functionality." In addition to getting screen pop, DFC's contact center agents will also be able to handle multiple media channels in addition to voice, such as email, web collaboration, fax call back requests and voice mail messages. Version 4.0 of IPCC was announced on March 18. http://www.intervoice.com/index.php/news.html. Intervoice IP Contact Center is part of Intervoice Contact Portal, a standards-based, software-only solution for multi-channel contact centers. Contact Portal includes Intervoice IPCC, Intervoice Voice Portal and Intervoice Advanced Notification Gateway for proactive notifications. About Intervoice Intervoice is a world leader in delivering natural, intuitive ways for people to interact, transact and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging and self-service applications. More than 5,000 customers in 80 countries have relied on Intervoice, including many of the world's leading financial and healthcare institutions, telecommunications companies, utilities, and governments. |
