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Envision Telephony Signs Pact with Diagenix(Wireless News Via Acquire Media NewsEdge) Envision Telephony, a provider of software solutions for the contact center and the enterprise, announced the signing of a technology partnership with Diagenix, a voice application company. According to company officials, the terms of the agreement call for Diagenix and Envision to integrate their products in order to provide a comprehensive hardware, software and services solution to Diagenix's commercial and government contact center customers. The companies noted that through the partnership, Diagenix and Envision are providing the Defense Finance and Accounting Service (DFAS) with a turnkey full-time recording solution that will be installed first in its Cleveland center, followed by the DFAS Columbus and Indiana call centers. The solution will incorporate the Envision Performance Suite, which includes recording, eLearning, and workforce management. "The partnership with Envision is a true win-win," said Anton Arapoff, Diagenix President and CEO. "Envision call recording technology will enable us to widen our call center product offering as we further our commitment to partnering as a way to offer significant value to our commercial and government customers." "This strategic technology partnership is an important milestone for Envision," said Rodney Kuhn, Envision CEO. "Under this partnership, Envision not only gains a leading technology partner but also greatly enhances our distribution and delivery capabilities in public sector markets." ((Comments on this story may be sent to [email protected])) ((Distributed on behalf of 10Meters via M2 Communications Ltd - http://www.m2.com)) ((10Meters - http://www.10meters.com)) Copyright ? 2008 Wireless News |