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NEC Launches UC for Business to Address Communications Demands of Midsized EnterprisesIRVING, Texas --(Business Wire)-- NEC Unified Solutions, Inc., a leading provider of VoIP and data communications, today launched UC for Business (UCB) to address the needs of small- and mid-sized businesses (SMBs). UCB is an enterprise-wide UC solution that merges contact center functionality with unified messaging, mobility and desktop telephony applications. UCB offers scalability and enhanced communication functionality by combining NEC's world-class call center features with unified messaging, mobility and desktop telephony applications. With these features, UCB can help improve the management of SMB communications through a customizable desktop application that can seamlessly integrate with Microsoft(R) Outlook(R). Whether used as a stand-alone application or integrated with Outlook, the user interface enables increased productivity and enhanced collaboration across the entire organization. Specifically, UCB provides rich presence, mobility and real-time communication management via the following: -- Mobility: enables users to remain connected to vital resources while working remotely. A single repository for address book information and messages can be accessed through phone, Outlook Web Access or Lotus(R) iNotes(TM). -- Rich Presence: provides the ability to view detailed status information, and can distribute notifications when a specific user is available. With the optional integrated Outlook feature, calendar appointments and scheduling information can be viewed with access to global, personal and Outlook contacts through one-touch dialing. Presence profiles based on appointments can be scheduled through the Outlook calendar. -- Contact Center Management: UC for Business supports multimedia queuing of phone, fax, email, Short Message Service (SMS), chat and Web contacts. Incoming volume is managed through integrated inbound and outbound queuing and UCB ensures any overflow is prioritized and sent directly to an agent. Administrators can view the status of queues in real-time or with customizable reporting. "The addition of UCB to NEC's UC portfolio demonstrates our commitment to meet the evolving communication challenges facing organizations of all sizes," said Jay Krauser, general manager, Product Management at NEC Unified Solutions. "Coupling NEC's enterprise-wide UC capability with its robust contact center functionality, UCB provides mid-sized business with comprehensive communications capabilities for enhanced collaboration and productivity." With UCB's integrated Outlook option, users see a unified inbox for all landline and cellular calls, voice messages, e-mails, faxes, chats and other communications directly through their Microsoft Outlook client. Robust, on-screen functionality assists in managing communication, without relying solely on desktop phones or other disparate applications. Real-time alerts issue onscreen notifications for incoming calls, and allow users the option to answer, display detailed call information or redirect the caller to voicemail. User can also establish an auto-attendant to identify incoming calls and provide preset, customized information or call routing to streamline communication. Operators and centralized call attendants can leverage UCB's enhanced administrative console for the flexibility of being located on any PC, anywhere in the organization. The intuitive console improves the ability of operators to manage call volume by providing presence status of all staff, overflow queue monitoring, one-click telephony capabilities and access to staff mailboxes through quick "drag and drop" functionality. UCB is fully modular and aimed at meeting the budgetary and operational objectives of the SMB environment. It is currently available through NEC's dealer network, including NEC's UNIVERGE(R) Solutions Partner Program of more than 150 global partners. NEC proactively works with third-party suppliers, original equipment manufacturers (OEMs) and developers to tailor products and services to meet a customer's specific needs. For additional information on NEC's unified communications portfolio, visit us online at http://www.necunified.com/uc. For more information on NEC Unified Solutions, visit www.necunified.com. NEC and UNIVERGE are registered trademarks of NEC Corporation. Microsoft software and Outlook messaging software are registered trademarks of Microsoft Corporation. Lotus is a registered trademark and iNotes is a trademark of International Business Machines Corporation in the United States, other countries, or both. |
