TMCnet News
Communicado Delivers Converged Communications Management as a ServiceCOSTA MESA, Calif. --(Business Wire)-- Communicado, formerly known as SyncVoice Communications, a leading provider of management software for converged communications, announced today that it has delivered the industry's only complete solution for guaranteed service delivery for converged communications, Communicado Streamline(TM) management as a service (MaaS). The new Communicado Streamline(TM) Service Management Platform helps VARs, MSPs and enterprises meet the management objectives for converged communication networks supporting real-time person-to-person communications. Streamline enables businesses to adopt converged communication's mobility benefits without the associated risks and management pain. Starting with a trouble-free transition to VoIP, Streamline augments existing network and application management capabilities with the additional functionality required to satisfy user expectations for quality, real-time person-to-person collaboration including voice. Streamline provides the only risk-free path to the business processes, cost reduction and mobility promised by unified communications. "Streamline is a repeatable, turnkey solution for managed service providers to guarantee service levels for converged communications while creating high-margin revenue for their efforts," said Stephen Rizzone, President and Chief Executive Officer of Communicado. "Collaborative applications, such as voice, video and video conferencing, running on converged networks will drive the next 20 years of infrastructure build out and customers want the business benefits of what is sometimes called 'unified communications.'" "Unified communications (UC) -- the combination of presence with voice, video, email, and instant messaging presence -- streamlines companies' businesses by making it easier to contact employees, customers, and suppliers through the most appropriate path for the task," wrote Henry Dewing, Principal Analyst, Forrester Research, in the April 2007 independent report entitled "Marketing Unified Communications to SMBs." The report added, "SMBs, with limited time, money, and IT and communications expertise, need simple solutions so that they can concentrate on serving customers, not on managing their IT infrastructure." Streamline Reduces Risk and Maximizes the Value of VoIP as Industry's First Franchised Service Management Offering Streamline is the industry's first franchised service management offering that removes availability and continuity risks for business while enabling integrators with the platform and service ecosystem they need to play in a value-creating managed service role. "Streamline sets the stage for business to become more mobile and efficient through VoIP without taking on the IT management pain," said Kerry Shih, Founder and Chief Strategist of Communicado. "With our position as a market leader in managing the adoption and service strategy of converged communications, we are working with our partners to fulfill the promises of unified communications as an efficient and profitable reality." Working with VARs or Managed Service Providers (MSPs) to Deliver Streamline Supporting all major voice platforms, Streamline provides VARs or MSPs a means to prove the benefits of remotely managing the customer's environment for them as a trusted provider of a complete converged communications solution. Communicado offers tools to achieve the highest level of managed service including those to help resellers communicate the value of guaranteed service levels for a monthly fee as opposed to break/fix. Streamline key features for VARs or MSPs include: -- A Multi-Customer Portal that Communicado hosts for the reseller, allowing it to monitor and optimize uptime and performance for all of its customers in one highly productive interface. -- Secure Granted Access that allows IT staff at multiple locations including carrier NOCs to join troubleshooting sessions instantly upon a user's request without the complexity of bridging VPNs. -- QoS Troubleshooting at the individual voice or video call level to determining which devices or applications are disrupting service. -- Stream Capture and Replay to isolate multiple application and/or device metrics related to an event's occurrence to understand the source of a problem. -- Streamline Remote Toolbox Appliance is hardware that registers, updates and self-configures before linking back to the Streamline Portal to provide granted access for remediation. The Appliance provides a robust application environment for Streamline as well as for certified agents and third-party ecosystem tools required to run at the customer's site. -- Converged Communication User Bill of Rights defines the highest standards for converged communications and is the basis for the features and benefits found in the current version (2.1) of Streamline and in the platform roadmap going forward. Augmenting Enterprise IT Staff with Streamline Streamline provides the tools, best practice processes and supporting services to guarantee Enterprises the highest availability and service levels while keeping costs down. Its proactive alerts, trouble shooting wizards and embedded problem resolution processes simplify satisfaction of SLAs, while the high-level business dashboard communicates the value delivered as a service to each unit of the customer's organization. Streamline as a Viable Solution for Mid-Sized Businesses Mid-sized businesses can enjoy the benefits of the Streamline Managed Service Platform without buying software or adding IT resources. This can be done through a predictable monthly payment to a Communicado VAR or reseller who will define a financial commitment to improved communications and guaranteed service levels. Communicado Ecosystem Partners for Streamline Key ecosystem partners that have contributed to the development of the Streamline Managed Service Platform include Quest Software, purveyor of Big Brother Professional Edition, and Telchemy, the creator of many VoIP standards and offering the best-of-breed in QoS. "Telchemy's market leading VQmon(TM) technology gives the Streamline Service Management Platform the ability to diagnose VoIP problems down to the call level with accurate MOS scores and analysis of the key factors affecting call quality. VQmon is unique in its ability to detect transient IP problems and to assess their impact on user perceived quality," said Dr. Alan Clark, Founder and CEO of Telchemy. "Streamline utilizes Big Brother(R) Professional Edition, Quest's highly scalable, customizable system for monitoring the real-time availability of network devices, servers and network-delivered services, as part of Streamline's proactive workflows to help guarantee Service Levels for converged networks," said Jason Finney, Director, Big Brother Division, Quest Software. "We've partnered with Communicado because we share its vision of simplifying life for our customers with Management as a Service." Crytycal Using Streamline in Carrier, Service Provider Business Crytycal Services Management, a leader in the area of critical event monitoring, reporting and proactive network infrastructure support, is already using the Streamline Management Platform in the field. "Crytycal Services Management prides itself on being the leader in the area of critical event monitoring, reporting and proactive network infrastructure support," said Tim Brennan, Vice President of Crytycal Services Management. "We're taking state-of-the-art to the next level with Communicado's Streamline Service Management Platform for converged communications. Communicado is facilitating the implementation of advanced VoIP Managed Services offerings to address the growing needs of our service providers and large carrier customers." About Communicado Communicado (formerly known as SyncVoice Communications) is the leading provider of solutions for managing converged voice/data communications networks that carry real-time person-to-person business communications. The VXTracker(TM) software product line and Communicado's field-tested Streamline Service Management Platform are used by more than 400 advanced technology adopters including Allergan, St. Joseph Health System, Tenet Healthcare and the Discovery Channel, to reduce business risk and lower operating costs, combining technical tools with business analytics. Communicado is headquartered in Costa Mesa, California USA and has sales offices throughout North America. For more information, visit http://www.communicado-inc.com/. |
