CallTower Partners with Tollring to Launch Advanced Call Analytics for Microsoft Teams

CallTower (News - Alert), a provider of unified communications, contact center, and collaboration solutions, announced a new partnership with Tollring to deliver advanced call analytics for Microsoft (News - Alert) Teams through a solution called Analytics 365.

The new tool is designed to transform how organizations leverage call data insights so they can enhance team performance, improve customer engagement, and boost revenue.

"We are excited to deliver Analytics 365 Call Analytics (News - Alert) as part of our larger Microsoft Teams suite," said William Rubio, CRO of CallTower. “The analytics offered by Analytics 365 showcase our dedication to providing cutting-edge technology that empowers businesses to excel in today's challenging business environment.”

Analytics 365 Call Analytics is built for Microsoft Teams and makes it possible for organizations to manage their communication strategies thanks to a deeper understanding of their call activities. With data like insights into call queues, unreturned or missed calls, and other key metrics, businesses can identify missed revenue opportunities and make necessary adjustments to improve customer experiences and drive sales.

Key features include:

• Real-time Data Insights: Access real-time analytics on communication activities, to stay informed and responsive to changes as they happen.
• Performance Tracking:  Monitor and measure various performance metrics to optimize staffing levels, productivity, and operational efficiency.
• Customizable Wallboards: Create tailored wallboards to monitor call queues and ensure that service level targets are met. 
• In-Depth Reporting: Drill down into detailed reports and share findings to ensure a comprehensive analysis of communication activities.
• Predictive Analysis: Use predictive analysis capabilities to anticipate trends and make informed decisions based on data projections.

Tony Martino, CEO of Tollring, adds “Tollring is delighted to partner with CallTower to deliver Analytics 365 globally through their channels. Coupling Operator Connect with analytics is a powerful combination, both adding value and differentiation to MSP propositions whilst significantly impacting customer experience across their customers.”