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Glance showcases intelligent Guided CX™ at Genesys XperienceNew features drive innovation in CX orchestration WAKEFIELD, Mass., May 7, 2024 /PRNewswire/ -- Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking place May 13 to 15 in Denver. At the event, Glance will showcase its innovative, intelligent Guided CX™ functionality, an impactful element of customer experience (CX) orchestration for enterprises at the leading edge of digital and human customer engagement. The demo will highlight breakthrough Glance Guided CX features and APIs:
David Butler, SVP of Product & Strategy, adds, "While self-service is crucial for cost-saving in contact centers, over 90% of customers strongly prefer human interaction for complex issues. Therefore, strategically allocating human effort to foster loyalty and satisfaction is crucial in the current landscape. AI shows promise in guiding this allocation, directing human resources to pivotal areas and moments for optimal results." Glance Guided CX empowers enterprises to enhance customer engagement and satisfaction by facilitating informed human assistance within digital, in-person, and phone-based customer interactions. By bringing representatives and customers together instantly, Glance's solutions enable frictionless personal collaboration in real time. With integrations with leading platforms like Genesys, Salesforce, Twilio, and Five9, Glance is compatible with various CRM, CCaaS, and homegrown solutions. Attendees of Genesys Xperience can witness Glance's intelligent Guided CX functionality firsthand at booth BS4. Those unable to attend the event can register for Glance's live demo webinar on May 22, 2024. About Glance The world's most recognizable brands trust Glance in moments that matter to build relationships, increase revenue, and boost customer lifetime value. Discover how to create wow-worthy human CX at glance.cx. Media Contact View original content to download multimedia:https://www.prnewswire.com/news-releases/glance-showcases-intelligent-guided-cx-at-genesys-xperience-302138082.html SOURCE Glance |