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Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and ProspectsQualtrics AI, trained on the company's vast database of human sentiment, deepens connections to propel growth Qualtrics Assist enables everyone in an organization to ask questions, gain insight, and take action on feedback to improve every employee and customer interaction New conversational survey capabilities ask follow-up questions in real time, and AI-powered comment summaries reveal key insights to engage employees SALT LAKE CITY, May 1, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management (XM) category, today introduced new capabilities, generated by Qualtrics® AI and trained on the world's largest database of human sentiment, that exponentially increase organizations' ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback. Qualtrics AI learns from billions of data points – collected over years of category leadership – and scientifically validated methodology to provide fast, trusted, and accurate insights. New AI innovations unveiled today at X4®: The Experience Management Summit in Salt Lake City make it possible for organizations to deeply understand and address the needs of every customer and employee. This builds deep connections and loyalty that accelerate revenue growth and reduce operating costs. Today's companies are drowning in data, thirsting for insight Companies often struggle to uncover meaningful insights from the overwhelming amount of data they collect across siloed customer channels and operations. With purpose-built, embedded capabilities across Qualtrics' three product suites – XM for Customer Experience™, XM for Employee Experience™ and XM for Strategy + Research™ - Qualtrics AI empowers companies to predict customer needs, anticipate and address employee attrition, custom-craft intensely reliable experiences and automatically put feedback into action, decreasing risk and transforming products and experiences in the blink of an eye. "With the largest database in the world of human sentiment, Qualtrics has a unique and powerful place in the world of AI," said Gurdee Singh Pall, Qualtrics President, AI Strategy. "In a world where experiences matter, Qualtrics AI and experience management – starting with these innovations – is poised to play a critical role across industries and around the globe." Today, Qualtrics is used by 20,000+ customers globally to analyze more than 3.5 billion conversations every year – in more than 20 languages - enabling them to identify and resolve the unmet needs and points of friction for customers and employees. Qualtrics maintains the world's largest database of human experience data, which includes more than 15 billion experience profiles that capture sentiment, satisfaction, effort, engagement, expectations and preferences across the entire customer and employee journey. Qualtrics AI brings more human connection to business Qualtrics AI harnesses the power of Gen AI, cutting-edge machine learning, and the latest in natural language processing to provide new purpose-built capabilities, precision-engineered for experience management, including:
The new Qualtrics AI capabilities are purpose-built for experience management and deliver on the company's commitment to invest $500 million in AI innovation. Additional Information
About Qualtrics Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage top talent, and bring the right products and services to market. Nearly 20,000 organizations around the world use Qualtrics' advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle. To learn more, please visit qualtrics.com. Contact: [email protected] View original content to download multimedia:https://www.prnewswire.com/news-releases/qualtrics-unveils-groundbreaking-ai-innovations-to-transform-understanding-of-customers-employees-and-prospects-302133296.html SOURCE Qualtrics, LLC |