TMCnet News
Oracle Energy and Water Awards Recognize Utilities Leading in Industry Transformation and InnovationExelon, JXN Water, and Portland General Electric win for their efforts to engage customers, execute meaningful grid management strategies, and drive business transformation AUSTIN, Texas, May 1, 2024 /PRNewswire/ -- Utilities are turning to modern digital technology as they face growing pressure to maintain grid reliability, improve customer service, and balance decarbonization goals. The annual Oracle Energy and Water Awards recognize some of the most progressive utilities in the world tackling these and other challenges. The 2024 winners include Exelon, JXN Water, and Portland General Electric. "As the water and energy landscapes and customer needs rapidly evolve, it is paramount for utilities to implement solutions that effectively help them meet their ambitious goals," said Creighton Oyler, senior vice president and general manager, Oracle Energy and Water. "This year's award recipients showcase utilities that delivered on market-leading projects to improve quality of service and lower costs during a high-inflation period. Oracle is very proud to partner with these excellent companies." Innovation Winner – Exelon One successful outcome of this initiative was aimed at providing affordable energy to Exelon's customers. Tailored videos informing low-to-moderate income (LMI) customers about available energy efficiency and financial assistance programs using the Opower Affordability Solution were initiated at Exelon's Baltimore Gas and Electric (BGE) as a pilot project. Now, the program is being rolled out across Exelon's multi-state enterprise. Another BGE pilot drives customers to a utility webpage witheducational tools and information about BGE's EV programs, positioning the utility as a trusted resource for EV shopping. Initiative of the Year Winner – JXN Water In coordination with BOSS Utility Solutions and aligned with a new Advanced Meter Infrastructure rollout, JXN implemented Oracle Utilities Customer Cloud Service and Oracle Utilities Advanced Meter Service as its meter-to-cash platform. In tandem, Oracle Utilities solutions now provide an online customer portal and Oracle Customer Experience (CX) for Utilities manages call center service requests. As a result, JXN has improved the revenue leakage and increased its fiscal bottom-line by sending more bills and offering customers a better digital experience for bill presentation, communications, and payment options. JXN can monitor customer-facing activities on a single platform to act and respond to meter alerts and field and service requests with more precision and with faster response times. Strategic Vision Winner – Portland General Electric (PGE) PGE has implemented Oracle Opower solutions to help support its aggressive clean energy commitments, including a 2040 net zero goal. The companies are collaborating to expand programs ranging from behavioral load shaping to solar bill management and high-bill alerts for residential and small-medium businesses. These programs are aligned to responsibly balance grid load while helping customers manage their electricity usage and bills. PGE is also working with Opower to engage and empower business customers with easy ways to self-serve energy insights while reducing operational costs. Along with Opower, PGE is also using Oracle Utilities Customer to Meter and Oracle Fusion Cloud Applications—all running on the security and high-performance of Oracle Cloud Infrastructure (OCI)—as pillars of its transformation. The Oracle Energy and Water Awards were presented in late March during the Oracle Energy and Water Customer Edge conference in Austin, Texas. This annual event provides a unique opportunity for utility professionals to connect and share lessons learned, best practices, and forecasts about the future of the global energy and water industries. Learn more other successful projects at Oracle Energy and Water, join the discussion on LinkedIn, and visit us at Booth #1101 during CS Week. About Oracle Trademarks View original content to download multimedia:https://www.prnewswire.com/news-releases/oracle-energy-and-water-awards-recognize-utilities-leading-in-industry-transformation-and-innovation-302133013.html SOURCE Oracle |