TMCnet News
TTEC takes home Gold Stevie® Award for thought leadership driven by innovations in AI-enhanced customer experienceTTEC recognized for innovative use of generative AI to improve CX DENVER, April 15, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, received the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service. Winners were announced during an awards ceremony on April 12 in Las Vegas, Nevada. The Stevie Awards for Sales & Customer Service are one of the world's top honors for customer service, contact center, business development, and sales professionals. Its thought leadership category recognizes the achievements of organizations that have taken active measures to develop themselves and their executives as thought leaders to audiences inside and outside the organization. TTEC was recognized as a thought leader for the development of its proprietary generative AI tool, Let Me Know, built utilizing Google's highly advanced Vertex AI technology. The AI-enhanced intuitive answer system utilizes large language models (LLM), data annotation, and analytics to ensure a knowledgebase is grounded containing only current, relevant articles. In addition, to drive continuous improvement, the Let Me Know tool provides back-end capabilities to optimize content curation, scoring, and model tuning through an integrated feedback system to help clients improve employee and customer experience. Let Me Know was deployed in a technology help desk environment with impressive results including:
Along with Let Me Know, these additional TTEC achievements in AI contributed to TTEC's recognition as an innovative thought leader in the CX industry:
More than 2,300 nominations from organizations of all sizes and industries in 51 nations were considered in this year's competition. Winners were determined by the average scores of more than 200 professionals worldwide in seven specialized judging committees. This is the sixth year that TTEC has received Stevie Awards for customer service expertise, sales and operations, and leadership. The company also won a Gold Grand Stevie Award for most valuable technical innovation for its response to the COVID-19 pandemic. About TTEC CONTACT: View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-takes-home-gold-stevie-award-for-thought-leadership-driven-by-innovations-in-ai-enhanced-customer-experience-302117203.html SOURCE TTEC Holdings, Inc. |