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SuccessKPI Announces Partnership with Five9 to Unlock CX Intelligence for Enterprise CustomersFive9 customers have access to SuccessKPI's full range of contact center intelligence services for agents, supervisors and executives, from speech & text analytics to complete BI & reporting FAIRFAX COUNTY, Va., March 20, 2024 /PRNewswire/ -- SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace, making it easy for businesses to integrate AI-powered analytics, real-time and historical reporting, and Playbook Builder™ , an automated action engine, with the Five9 Intelligent Cloud Contact Center. "We're excited to welcome SuccessKPI to the Five9 ISV Program, offering customers advanced CX analytics and reporting," said Brian Bitsky, senior director of business development at Five9. "SuccessKPI's platform facilitates a seamless transition to Five9, empowering customers with reporting and visualizations that matter greatly to our intelligent cloud contact center customers." Cloud Migration, Simplified Analytics and Action from All Customer Interactions Data Connectors for Deeper Insights "We are excited to launch our partnership and deliver innovative CX solutions to help enterprises transition to and optimize in the cloud," said Mike Ahnemann, head of strategic partnerships at SuccessKPI. "Being available in the Five9 Marketplace enables our current and new customers to realize cost-efficiencies from cloud migration while gaining powerful analytics and insights." About SuccessKPI SuccessKPI is a revolutionary enterprise AI analytics & automation company enabling contact centers to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. Learn more at www.successkpi.com. Digital Networks View original content to download multimedia:https://www.prnewswire.com/news-releases/successkpi-announces-partnership-with-five9-to-unlock-cx-intelligence-for-enterprise-customers-302093982.html SOURCE SuccessKPI |