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Five9 Continues Growth, Surpassing Revenue Records with Industry-Leading AI Innovations, International Expansion, and Partner AccelerationFive9, (NASDAQ: FIVN), provider of the Intelligent CX Platform, closed 2023 with strong growth and continued business momentum leading into 2024. As enterprises continue to invest in customer experience as a core business differentiator, Five9's focus on product innovation, ecosystem expansion with key strategic and technology partners, and global investments has strengthened the company's market position for the year ahead. "The team's unwavering dedication to expanding our business through customer-centric innovation has been the cornerstone of Five9's remarkable success in the past year," said Mike Burkland, Five9 CEO and Chairman. "The passion and dedication exhibited by each member of the Five9 team have cultivated an unparalleled culture of excellence, for which I am both proud and deeply grateful. I am excited about a promising year ahead." Strong Financial Results, Customer Growth, and International Expansion In 2023, Five9 achieved a 17% year-over-year revenue increase to a record $910 million, with strong product offerings, a vision for growth, and high-value strategic relationships with customers and partners. Key highlights:
Industry-Leading Innovation With the emergence of Generative AI, Five9 captured the appetite of enterprises hungry to utilize the power of artificial intelligence within the contact center. Through organic product innovation and strategic acquisition, the company has continued delivering high-value customer journey insights and analytics solutions.
Five9's partner ecosystem made great strides in 2023, supporting the company's march up-market and international expansion.
Industry Recognitions and Awards In 2023, Five9 received 23 industry accolades and honors, including being named:
About Five9 The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com. Engage with us @Five9, LinkedIn, Facebook, Blog
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