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Cresta Named Rising Star Organization by CX AwardsCresta recognized as an industry leader in innovative artificial intelligence solutions for the contact center PALO ALTO, Calif., March 5, 2024 /PRNewswire/ -- Cresta, a leading provider of generative AI for contact centers, has been named "Rising Star Organization" by the CX Awards. The CX Awards, organized by leading international news publication CX Today, is a global awards program that recognizes CX technology innovation and industry success. Judging was based on an organization's ability to demonstrate innovation, improved experience, and execution. The panel of 16 judges included industry experts such as Megan Burns, Founder & Principal of Experience Enterprises, and Dan Miller, Lead Analyst at Opus Research. Founded in 2017, Cresta's conversational intelligence platform harnesses generative AI to revolutionize how contact centers function – resulting in up to 50% less agent attrition and reducing new agent ramp time of up to two weeks. Cresta's platform also helps businesses unlock previously siloed revenue opportunities and build more meaningful relationships with their customers – resulting in a 20% increase in customer satisfaction. Cresta's AI-powered solutions include:
"Cresta has innovated truly differentiated technologies that ensure every customer experience is excellent," said Ping Wu, CEO of Cresta. "We believe in using AI to upskill human workers and help businesses develop more meaningful relationships with their customers. This recognition from the CX Awards helps validate our work in the industry and further cements Cresta as an industry leader." Cresta was honored on Thursday, February 29 at 4:00 PM GMT. To view the award ceremony, please visit: www.cxtoday.com/cxawards About Cresta: About CX Awards: The CX Awards 2024 is here for its fourth year and is bigger and better than ever before! Winners of the 2023 awards included Vonage, Calabrio, and UJET and more. Then, the ceremony included exclusive streams from our people winners, Jay Patel from Webex and Kimberley Wood from Ultimate. Yet, this year's event featured many more CX leaders, who shared their unique takes on the space.
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