BMC AIOps Makes Zero-Touch/Zero-Trouble Network Operations Possible

Predictive Incident Capabilities and Self-Healing Operations Enable
Automated Service Management for CSPs' Network Operations Centers

HOUSTON, Feb. 21, 2024 /PRNewswire/ -- BMC, a global leader in software solutions for the Autonomous Digital Enterprise, today announced that it has expanded its Enterprise Service Management and AIOps capabilities, combining AI and machine learning to deepen observability, automate IT operations processes, detect patterns, and predict potential issues before they occur.

As communications SPs move toward future network architectures governed by cloud-native architectures, this ushers in a much greater role for automation and orchestration across various physical, virtual, and containerized network functions, as well as AI-informed operations and monetization platforms. This in turn raises the importance of adopting AIOps within network operations. IDC sees AIOps becoming the "new normal" to automate major IT system and service management processes. ^[1]

Powered by generative AI, the new BMC Helix NetOps for CSPs offering is an extension of the BMC Helix IT Service Management (ITSM) solution. It delivers out-of-the-box workflows designed for communications service providers' (CSPs') Network Operations Centers (NOCs) and benefits CSPs by:

• Fueling automation to reduce operating costs associated with manual processes, duplicative effrts, and overlapping field service calls. Incident lifecycle events, from creation through closure, are automated based on alarms created by fault management systems.
• Removing process siloes by unifying workflows, data, and processes across IT and NOC domains. NOC teams spread across geographies can be updated on incident progress with real-time information on performance against service level agreements, and complete visibility of network alarms and field service actions taken to resolve the incident.
• Improving service assurance through rapid incident response that reduces mean-time-to-repair (MTTR) and mean-time-to-identify (MTTI) incidents and proactively predicting and preventing incidents before they occur.
• Reducing change management risk through planning, implementing, and validating changes.

"BMC is globally recognized for its leadership in service management and operations management with AIOps," said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. "We're revolutionizing CSP service assurance for IT and network operations through unified workflows, data, and processes. BMC Helix NetOps for CSPs extends BMC's best-in-class service management and AIOps capabilities across IT and network operations domains."

^[1] IDC, AIOps in Communications Service Provider Operations and Monetization, Doc # US50415623, February 16, 2023

Additional Resources

• Learn more about the BMC Helix NetOps for CSPs solution
• Read about BMC's recent recognition for revolutionizing telco service assurance through AIOps
• Discover what it takes to become an Autonomous Digital Enterprise

About BMC

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

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Editorial Contact:
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BMC
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