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2018 Intelligent Virtual Agent Product and Market Report - ResearchAndMarkets.comThe "2018 Intelligent Virtual Agent Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The 2018 Intelligent Virtual Agent Product and Market Report provide a timely and thorough analysis of this sector and the 5 featured vendors who offer solutions to address service, contact centers, and other enterprise functions. The Report analyzes vendors, products, functional capabilities, prices, and more. It includes information about the uses of these solutions, their benefits, and best practices to help realize the greatest return on an investment in IVAs. The digital transformation is driving companies to reimagine their servicing strategies and operations. Now that artificial intelligence (AI) and speech recognition capabilities have become more accurate, the time is right for businesses to make long-ovrdue investments to improve their self-service capabilities with IVAs. The 5 vendors covered in detail in this Report are: [24]7.ai, Artificial Solutions, Interactions, Omilia and Verint (News - Alert). Inbenta is covered at a higher level. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Research Methodology 4. Service Delivery Models 5. What are Intelligent Virtual Agents? 6. IVA Trends 7. IVA Challenges 8. IVA Market Innovation 9. Digital Transformation of the Front Office 10. The AI-Enabled Contact Center 11. IVAs Disrupt the Self-Service Landscape 12. IVA Front- and Back-Office Uses 13. IVA Competitive Landscape 14. IVA Market Activity 15. IVA Market Projections 16. IVA Vendors and Solutions 17. IVA High-Level Technical Summary 18. IVA High-Level Functional Summary 19. IVA Implementation Analysis 20. IVA Benefits and Return on Investment 21. IVA Pricing Structure 22. IVA Customer Satisfaction Survey 23. Company Reports Appendix A: IVA Glossary of Terms Appendix B: IVA Vendor Directory For more information about this report visit https://www.researchandmarkets.com/research/zfc8xt/2018_intelligent?w=4 View source version on businesswire.com: https://www.businesswire.com/news/home/20180814005297/en/ |
