Everise/C3 Create First Internally-Developed AI-Powered Chatbot to Revolutionize BPO Recruitment

Ana the Chatbot is a game-changer for talent acquisition

SINGAPORE, July 31, 2018 /PRNewswire/ -- Everise/C3 announce the launch of its first internally-developed recruitment chatbot, Ana. Designed by C3 Lab, following the recent partnership between Everise/C3 and Microsoft to develop Artificial Intelligence (AI) solutions for the BPO industry, Ana will aid in talent acquisition for Everise/C3.

"Being in the midst of a digital revolution, we must adapt to the needs of future talent," says Sudhir Agarwal, CEO of Everise/C3. "Creating an AI-powered chatbot to field questions 24/7 is vital, allowing potential employees to receive information with minimal effort."

Ana will support recruitment for Everise/C3 by answering questions 24/7, in a conversational tone. Incorporating memes and GIFs, Ana will address a broad range of queries, without overpowering applicants with too much information, while enabling quicker navigation and thereby reducing time. Ana can also convert worldwide leads, into applicants with her geographically-tailored responses, ensuring a persoalized experience.

"While firms allocate significant effort on enhancing customer experiences, we believe it is equally important to treat potential employees with the same consideration," added Mr. Agarwal. "Ana will revolutionize our recruitment process by engaging younger and digitally-savvy applicants, delivering a rewarding employment experience."

Ana reflects Everise/C3's continuing evolution into a technology driven BPO firm, which develops innovative and proprietary solutions that complement human talent. Ana will continue to transform, with further iterations from C3 Lab, leading to more intelligent responses, across multiple channels, thereby taking applicants farther in their employment journey.       

Experience Ana at www.c3connect.com

About Everise

Everise is the only Asia-based global experience company that provides a full range of customer contact management services for corporate clients, from U.S. and international locations. The company's vision is to create an Experience Company, meeting the need for innovation and disruption in the BPO industry. Everise owns C3 and co-owns Globee, a Global Business Service centre in Malaysia, focusing on global clients looking for multi-lingual solutions. Visit www.everiseholdings.com

About C3|CustomerContactChannels

C3|CustomerContactChannels provides a full range of customer contact management services for corporate clients in various industries, both in U.S. and globally. With over 10,000 employees worldwide, C3 goes beyond traditional customer service, leveraging Artificial Intelligence and providing multi-lingual omnichannel support, while maintaining one simple goal, "We'll make a FAN out of you." Visit www.c3connect.com

SOURCE Everise/C3

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