[May 10, 2018] |
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Clarabridge Announces Customer Experience Award Winners for North America 2018
Clarabridge (News - Alert), Inc., the leading provider of Customer Experience
Management (CEM) solutions for the world's top brands, yesterday wrapped
up its 10th annual Clarabridge Customer Connections (C3 (News - Alert)) event, where
the winners of its Customer Experience Awards for North America were
announced.
Recipients are Clarabridge customers and span a variety of industries.
All have demonstrated superior innovation, leadership and measurable
results with their customer experience programs.
Diamond Award: Honors an organization whose CX program is
multi-faceted and shines brightly within the organization. Their CX
program demonstrates vision, strategy, execution and results.
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Optum is a leading information and technology-enabled health
services business dedicated to helping make the health system work
better for everyone. With more than 135,000 people worldwide, Optum
delivers intelligent, integrated solutions that help to modernize the
health system and improve overall population health. Optum is part of
UnitedHealth Group (NYSE:UNH).
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CIBC is a leading Canadian-based global financial institution
with 11 million personal banking, business, public sector and
institutional clients. CIBC offers a full range of advice, solutions
and services through its leading digital banking network, and
locations across Canada, in the United States and around the world.
Luminary Award: Recognizes a company that has made a corporate
shift to elevate customer experience to a top-tier business strategy.
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Florida Blue, Florida's Blue Cross and Blue Shield company, has
been providing health insurance to residents of Florida for nearly 75
years. Driven by its mission of helping people and communities achieve
better health, the company serves more than 5 million health care
members across the state. In total, Florida Blue and its affiliate
companies serve 16 million people in 29 states. Headquartered in
Jacksonville, Fla., it is an independent licensee of the Blue Cross
and Blue Shield Association.
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Holland America Line's fleet of 14 ships offers more than 500
cruises to more than 400 ports in 98 countries, territories or
dependencies around the world. From shorter getaways to 113-day
itineraries, the company's cruises visit all seven continents. The
line will welcome 2666-guest Nieuw Statendam in December 2018 and a
similarly-sized ship in 2021. Holland America Line is a division of
Carnival Corporation and plc (NYSE: CCL (News - Alert) and CUK).
Revvie Award: Recognizes an organization with proven return on
investment and bottom line revenue impact.
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AARP is the nation's largest nonprofit, nonpartisan
organization dedicated to empowering people 50 and older to choose how
they live as they age. With a nationwide presence and nearly 38
million members, AARP strengthens communities and advocates for what
matters most to families: health security, financial stability and
personal fulfillment.
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American Family is the nation's thirteenth-largest
property/casualty insurance group and ranks 315th on the Fortune 500
list. The company sells American Family-brand products, including
auto, homeowners, life, business and farm/ranch insurance, primarily
through its exclusive agents in 19 states. American Family affiliates
(The General, Homesite and AssureStart) also provide options for
consumers who want to manage their insurance matters directly over the
internet or by phone.
Innovation Award: Recognizes an organization whose CX program
demonstrates out-of-the-box thinking and/or innovative concepts to the
business or industry.
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USA TODAY NETWORK, part of Gannett Co, Inc. (NYSE: GCI (News - Alert)), is the
largest local-to-national media organization in the country, powered
by our award-winning newsrooms and marketing solutions business. With
deep roots in local communities spanning the U.S. with more than 100
brands, plus USA TODAY, we engage more than 110 million people every
month through a diverse portfolio of multi-platform content offerings
and experiences.
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SharkNinja is an innovative leader in the housewares industry
and creator of the familiar household brands, Shark® and Ninja®.
SharkNinja provides the latest in easy-to-use technology with a
growing line of products that consists of vacuums, steam mops and a
variety of small kitchen appliances. All SharkNinja products are sold
at major retailers as well as directly to consumers.
About Clarabridge
Clarabridge's SaaS (News - Alert) customer experience management solution helps
hundreds of the world's leading brands put customer feedback to work.
Offering the most comprehensive solution for omni-source listening,
accurate customer and text analytics, and real-time, guided action is
why leading brands trust Clarabridge to power their CX programs and
drive a customer focused strategy. The result: better customer
experiences. For more information, visit www.clarabridge.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180510005123/en/
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