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SPLICE Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award
CHICAGO, May 1, 2018 /PRNewswire/ -- SPLICE Software announced today that TMC, a global, integrated media company, has named its Emergency Management Solutions as a 2017 CUSTOMER Workforce Optimization Innovation Award winner.
The solutions have two components:
- Data-Driven Dialogs® let users issue critical automated voice messages to deliver catastrophe warnings, post-catastrophe service updates, branch closure notifications and more, keeping customers and other stakeholders informed. The collaborative IntView™ dashboard from SPLICE allows users to visualize weather and social event data in real time, integrating information from partners like IBM Watson, AccuWeather, the Weather Channel and Twitter for a holistic view. By leveraging the power of crowd knowledge, AI and big data, users can make more informed decisions.
- Welli™ allows users to geolocate team members with an interactive mobile program, ensuring that crews are safe and ready to deploy. With timely confirmation of team location and status, emergency managers can activate plans with confidence and engage in two-way communication to update status and ensure readiness as events unfold. Together, these enhancements make SPLICE Software's Emergency Management Solutions a critical ally when seconds matter.
"Emergencies happen, and your business resiliency will be tested. How you handle it both internally and externally says a lot about your culture," said Tara Kelly, President & CEO of SPLICE Software. "We use big data and AI to give you a head start, then we help ensure your team members are safe and accounted for, giving you the abiliy to deploy your workforce to the most urgent customer issues while keeping customers informed. After all, we believe in data for good."
The 2017 CUSTOMER Magazine Workforce Optimization Innovation Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor SPLICE Software with a 2017 Workforce Optimization Innovation Award," said Rich Tehrani, CEO, TMC. "Its Emergency Management Solutions have proven deserving of this elite status and I look forward to continued innovation from SPLICE Software in 2018 and beyond."
About SPLICE Software
SPLICE Software blends art & science in creating stronger connections and improving the customer experience for insurers, bankers, and retailers. Our cloud-based Dialog Suite™ uses Big Data & Artificial Intelligence to deliver personalized Voice & SMS messages at critical moments along the customer journey; allows you to connect with customers via their channels of choice; and, enables you to collect and manage customers' permissions and preferences so you can personalize, test and measure like never before. For more information on SPLICE, visit our website, connect via LinkedIn or follow us on Twitter at @SPLICESoftware.
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
About TMC
Global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
SPLICE Software Contact:
Kate Weckerly
Public Relations
330-858-5149
[email protected]
TMC Contact:
Stephanie Thompson
Manager
203-852-6800, ext. 139
[email protected]
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SOURCE SPLICE Software
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