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TechSee's Visual Support Enhances Customer Satisfaction at Orange SpainTEL AVIV, Israel, April 25, 2018 /PRNewswire/ -- TechSee, the category leader in Intelligent Visual Support, today announced the completion of a successful partnership program with Orange Spain, the leading telecom network operator in Spain. Orange Spain contracted with TechSee to meet the growing demand for its newly launched smart home and fiber-to-the-home (FTTH) services, as well as for its quadruple play services. The partnership demonstrated that the use of TechSee resulted in KPI improvements, including increased First Call Resolutions, reduced technician dispatches, and improved customer satisfaction. With a significant drop in operational costs and high ROI, the carrier implemented TechSee into all four of their technical support call centers. TechSee's visual support solution enables customers to use their smartphone camera to show the agent exactly what they see in their physical environment via a simple tap of a screen – no downloads, app installation or account login required. The agent can then virtually identify the problem and visually guide the customer using a suite of augmented reality tools, resulting in the prompt resolution of technical issues. With TechSee's platform, Orange Spain's agents were able to quickly identify and resolve a comprehensive list of technical issues. In addition, the installation and configuration activities that previously required a technician dispatch could now be performed by the agents, acting as virtual technicians. TechSee's solution was effective in a range of use cases including:
Uri Kesselman, TechSee's VP Customer Success, said, "We are very excited to transform the delivery of technical customer support in the Spanish market. Using Techsee's innovative visual support solution, Orange professionals are now able to resolve more technical issues on the first call, avoid technician visits where possible, and deliver an optimal customer experience." About TechSee: About Orange Spain: In our commitment to help position Spain among the leading countries in new generation networks and prepare for the new digital society, we are carrying out an ambitious project to deploy fixed and mobile super broadband networks, with the objective of reaching 16 million households with fiber optic coverage by 2020 - currently it already reaches 12 million households, completing our 4G deployment, which already reaches 96% coverage over the population in Spain - and preparing the network for the new technologies of the future. We will also diversify into new businesses such as mobile banking, Smart Home, Internet of Things and Big Data. More information at www.orange.es Contact:
View original content:http://www.prnewswire.com/news-releases/techsees-visual-support-enhances-customer-satisfaction-at-orange-spain-300636259.html SOURCE TechSee |