[April 11, 2018] |
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NICE inContact CXone Named 'Winner' in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform
NICE (Nasdaq: NICE) today announced that its NICE inContact CXone
Platform has been pronounced the clear 'Winner' in three categories of
the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the
top spot in each category after receiving the highest scores in the
editors' survey of leading industry analysts and consultants who give
their impressions on company direction, customer satisfaction, and
overall cost. Company financial data is also factored into overall
scores.
The NICE inContact CXone Platform was selected as the 'Winner' and
received rave reviews in the following categories:
-
Contact
Center Analytics: NICE inContact CXone Platform took the winning
position by notching up high scores for the depth of its
functionality, clarity in company direction as well as customer
satisfaction. Paul Stockford, President and Chief Analyst at
Saddletree Research called NICE "the gold standard in the analytics
market segment, where it is almost untouchable" in the winner's
summary.
-
Workforce
Optimization: In this category, the NICE inContact CXone Platform
took the top spot by demonstrating comprehensiveness of functionality,
company direction and customer satisfaction. In the winner's review,
Sheila McGee-Smith, Founder and President of McGee-Smith Analytics,
mentioned "having NICE workforce elements tightly integrated with NICE
inContact's cloud contact center application is what many types of
customers are looking for.", while Dick Bucci, Chief Analyst at
Pelorus Associates added that NICE "has a complete product line that
is well integrated and stands out for its innovative use of advanced
analytics technology."
-
Contact
Center Infrastructure: The CXone platform's ability to deliver "a
complete solution for omnichannel routing, workforce optimization,
analytics, automation, and artificial intelligence, all on an
open-cloud foundation" resulted in NICE winning this award" as
mentioned in the winner's review. Paul Stockford, President and Chief
Analyst at Saddletree Research also cited "A highly innovative cloud
platform, clear market vision, and a demonstrated ability to
execute-NICE has it all."
Miki Migdal, President of the NICE Enterprise Product Group said: "Being
selected as the sole 2018 CRM Service Award 'Winner' in three
categories, the most this year by any company, solidifies our leadership
in the customer service domain. We're also pleased to have analysts
highlight some of the characteristics that make our offering
outstanding. We believe the wins reflect the innovative capabilities of
our NICE inContact CXone Platform and the immense value it delivers to
our customers. The cloud, together with analytics and automation, are
major areas of innovative focus for NICE as is the delivery of
omnichannel solutions, all of which we believe help drive flawless
customer experience."
The 15th annual CRM Service Awards names one winner, denoting
the company receiving the highest overall score; four CRM Service
Leaders; and a "One to Watch." Recipients of the CRM Service Leader
Awards are determined through an extensive process and proprietary
rating formula.
About NICE NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180411005601/en/
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