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2018-2019 Workforce Management Product and Market Report - ResearchAndMarkets.comThe "2018-2019 Workforce Management Product and Market Report" report has been added to ResearchAndMarkets.com's offering. It is expected that the WFM sector will continue to grow at a strong rate for a mature market. The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022. The 2018 - 2019 Workforce Management Product and Market Report provides an in-depth analysis of the contact center WFM market, the competitive landscape, product suites, technology, and innovation. It analyzes the service, business, and management trends that are redefining staffing paradigms, management practices, and how enterprises and their contact centers view and interact with their customers, prospects and employees. This Report provides an analysis of WFM market activity as well as 5-year market projections. It also explores back-office and branch WFM market opportunities and applications. The WFM sector has never been healthier; most of the growth is from sales to contact centers, but adoption of WFM solutions is picking up in branches and back offices. The market is experiencing a major technology refresh due to the transition to the cloud and digital transformation. Thestrong momentum in the WFM market is encouraging vendors to make substantial investments in upgrading their platforms and functionality, but changes to the underlying architecture, data models and databases will be needed to deliver NewGen real-time adaptive solutions, which are instrumental in the future of WFM. Besides the opportunity to transform and revolutionize WFM in contact centers, there is an even bigger opportunity to sell these solutions to back offices and branches. Key Topics Covered: 1. Executive Summary 2. Introduction 3. Research Methodology 4. Workforce Management Market Segments 5. Vendor Service Delivery Models 6. Workforce Management Functional Building Blocks 7. Workforce Management Trends and Challenges 8. Workforce Management Market Innovation 9. WFM for the Digital Age 10. Intraday Management and Automation 11. Shrinkage 12. Real-Time Adherence 13. Real-Time Adaptive Scheduling Bridges the Staffing Gap 14. An Engaged and Productive Workforce 15. Planning for Long-Term Success - Strategic Planning 16. Back-Office WFM 17. Workforce Management Market Activity Analysis 18. Workforce Management Market Adoption 19. Workforce Management Projections 20. Contact Center Workforce Management Competitive Landscape 21. Workforce Management Vendors and Solutions 22. Workforce Management Benefits and Return on Investment 23. Implementation Analysis 24. Pricing 25. WFM Vendor Satisfaction Analysis 26. Company Reports 27. Appendix: Workforce Management Vendor Directory Companies Mentioned
For more information about this report visit https://www.researchandmarkets.com/research/28nrxk/20182019?w=4 View source version on businesswire.com: https://www.businesswire.com/news/home/20180403006291/en/ |
