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Cohesity Earns 2017 NorthFace ScoreBoard Award? for Achieving Excellence in Customer ServiceSAN JOSE, Calif., March 05, 2018 (GLOBE NEWSWIRE) -- Cohesity, the leader of hyperconverged secondary storage, has received the 2017 NorthFace ScoreBoard Award? from the Customer Relationship Management Institute (CRMI), an Omega Management Group Corp. company. This is the second year in a row that Cohesity has won this accolade, which was created in 2000 to recognize organizations that offer exemplary service to their customers and also center their existence on a deep commitment to continuously exceed their customers' expectations.
Cohesity empowers enterprises to move beyond the legacy approach to secondary storage, including data protection and backup, file and object shares, test/dev, and analytics, which involves separate solutions and silos that typically account for 80 percent of enterprise data. Cohesity DataPlatform consolidates all secondary workflows on a unified, scalable platform with a single user interface that extends seamlessly from on-premises infrastructure to public cloud storage. This hyperconverged platform reduces costs and makes it easy to understand and manage data across the entire organization. NorthFace ScoreBoard Award applicants must measure their customer satisfaction levels during the calendar year and achieve a 4.0 or above out of a possible 5.0 score (or equivalent rating syste such as a net promoter score) in categories like order processing, customer service, technical support, field service, account management, professional services and customer training. Cohesity’s overall score in 2017 is 4.7 on a 5.0 scale. CRMI’s research shows that companies that consistently achieve a 4.0 or above succeed in establishing customer loyalty. “Selecting Cohesity as a winner of the NorthFace ScoreBoard Award for the second year in a row underscores more than the company’s excellent customer service; it also shows how a strong commitment to exceeding customer expectations is a core part of Cohesity’s DNA,” said John Alexander Maraganis, president and CEO, Omega/CRMI. “In reviewing hundreds of companies with operations spread across the globe, we have found that this level of customer satisfaction is difficult to attain, but enormously important for businesses to achieve significant growth and sustainability.” Cohesity has created a proactive monitoring tool that helps detect and prevent customer support issues before they become a problem for users. It provides analytics and reports to help customers optimize their environment and the way they use the Cohesity platform. The company has set out an ambitious roadmap to deliver an unparalleled customer support experience based on automation and machine learning to pre-empt potential problems and expedite time to resolution. Cohesity consistently averages above 90 on Net Promoter customer surveys and averages 4.9 out of 5 on customer satisfaction for support services. “Cohesity’s hyperconverged secondary storage platform is a technological innovation, and we obsess about making sure the level of our customer service exceeds our technological achievement,” said Andrew Dobrov, VP global customer services, Cohesity. “We are excited to receive the NorthFace ScoreBoard Award for the second year in a row and will continue to do whatever it takes to make our customers happy. People tell us our support is a clear differentiator and we never take it for granted.” Customers have publicly shared their satisfaction with Cohesity, offering strong endorsements for both the platform and assistance from support teams:
About Cohesity? Media Contacts BOCA Communications for Cohesity A photo accompanying this announcement is available at //www.globenewswire.com/NewsRoom/AttachmentNg/19e6bdf0-1a33-4e84-8825-32693b2f115b
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