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Cyara Pulse Delivers Comprehensive CX Monitoring and Real-Time Mobile AlertsCyara (News - Alert) has enhanced the Pulse monitoring capabilities of its Cyara CX Platform (version 7.1). Cyara Pulse displays real-time customer experience (CX) insights with Executive Dashboards delivered through the web-based Cyara application, and directly to the customer's mobile device. The dashboards now provide visibility across a full range of channels, including voice, web, chat, email, and SMS. In addition, Cyara launched a new Android (News - Alert) application and updated its iOS application, making monitoring data even easier to access. This press release features multimedia. View the full release here: http://www.businesswire.com/news/home/20180222005041/en/ Cyara's Pulse (News - Alert) Executive Dashboard illustrates customer experience (CX) status across multiple channels-- including voice, chat and email. The dashboard also displays a voice quality alert for a specific phone line. (Graphic: Business Wire) This comprehensive and immediate visibility into CX performance is extremely useful for brands, given that only four percent of consumers ever report back on negative CX issues1. "We help organizations manage and perfect their CX - from the design stage through testing and day-to-day monitoring," said James Isaacs, Cyara president. "With our updated monitoring capabilities, Cyara makes it even easier for organizations to identif CX issues the instant they occur, regardless of channel, with insights in the palm of their hand that enable them to quickly identify and remedy the problem." The Cyara Pulse monitoring enhancements now available include:
This Cyara release also includes enhancements across the platform, including a new report for real-time voice port usage, access to newer speech recognizer and text-to-speech engines, and a new transcriber for Australian English. The Cyara CX Assurance Platform The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity's automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify any issues and troubleshoot problems. Cyara's customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail. About Cyara As the world's leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit http://www.cyara.com. 1 'Understanding Customers' by Ruby Newell-Legner View source version on businesswire.com: http://www.businesswire.com/news/home/20180222005041/en/ |