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Annual Kaseya MSP Benchmark Survey Reveals Growing MSP Awareness that PSAs Don't Drive Business RevenueNEW YORK and MIAMI, Feb. 21, 2018 (GLOBE NEWSWIRE) -- Kaseya®, the leading provider of complete IT management solutions for managed service providers (MSPs) and mid-market enterprises (MME), today released the results of its 2018 MSP Benchmark Survey. The seventh annual survey reveals that the majority of MSP respondents have moved away from commodity, break-fix services to deliver more strategic, value-added offerings powered by the critical role of remote monitoring and management (RMM) solutions – not professional services automation (PSA) tools. A key issue factoring into the value-add approach for 2018 is a heightened focus on security. According to the survey, security is up year-over-year in revenue for 65 percent of respondents worldwide and was the service least likely to be stagnant or decrease. Meanwhile, meeting security risks was cited as the top challenge by 33 percent of respondents with no other problem or service need exceeding 10 percent on either a worldwide or regional basis. Despite the importance of security, the impact of the General Data Protection Regulation (GDPR) on MSPs is still underestimated. With the May 2018 GDPR deadline quickly approaching and a general worldwide uptick in privacy regulations, MSPs no longer have the luxury of treating compliance as an afterthought. When asked about compliance requirements or regulations that impact them or the customers they serve, many MSPs indicated they do not believe they will be impacted by the E.U. regulation. While the worldwide (22 percent) and Americas (10 percent) response was not surprising, the EMEA response of only 77 percent was. With only 52 percent of MSPs worldwide (and 55 percent in EMEA) offering compliance assessments, a significant growth opportunity is readily available for MSPs that can act quickly. The annual Kaseya MSP Benchmark Survey is known as the most powerful tool in the industry for analyzing the MSP market, pinpointing the technologies and processes that separate the most successful MSPs from the rest of the pack. In years past, the survey focused on pricing and service delivery trends in the marketplace. Building on that foundation, this year’s survey collected additional information o shed light on not only pricing strategy but also new service offerings and operational resources and requirements. Data was gathered from nearly 900 MSP respondents in over 40 countries. “It is critical to Kaseya to constantly gauge the temperature of MSPs worldwide so we can stay in front of the trends, technology innovations and market fluctuations that impact this global industry,” said Miguel Lopez, SVP of managed services providers at Kaseya. “With the added insights from this year’s survey, we’re able to take an even deeper look at the issues that are most impactful to our customers and provide them with invaluable guidance to capitalize on growth opportunities. Ultimately to succeed in this highly competitive landscape, MSPs must continually expand and evolve their offerings to stay ahead of market trends and demands, find ways to work more efficiently through better resource allocation and technology usage, and better communicate the value of their services to clients.” Key findings from Kaseya’s 2018 MSP Benchmark survey include: RMM Reigns Supreme with IT Documentation Playing a Key Role Price-Match Strategies Continue Their Decline Cloud Continues its Growth For more details and a comprehensive analysis of the findings, download the 2018 Kaseya MSP Benchmark Survey Report here: https://www.kaseya.com/resources/best-practices/2018-msp-benchmark-survey-whitepaper About Kaseya Media Contact |