[January 18, 2018] |
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Sound Transit Text-Enables Its Security Phone Line with Zipwhip
Zipwhip,
the original and leading software platform for two-way business texting,
today announced that Sound
Transit, the public transit agency serving the Seattle metropolitan
area, is now utilizing Zipwhip's text-messaging software for its
security phone line. With Zipwhip's landline texting technology, riders
can now text Sound Transit's existing security phone number, (206)
398-5268, to report concerns and help maintain a safe environment for
all riders.
The public plays an important part in ensuring safety, and Sound Transit
wanted a solution that was easy to use and scalable. Sound Transit
ultimately decided to text-enable its security line for four key reasons:
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Easy, Discreet Mode of Communicaion - Texting provides a
private mode of communication that allows patrons to flag issues or
alert security personnel of a situation quickly and discreetly.
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Use an Existing Landline Number - Unlike other providers,
Zipwhip allows Sound Transit to text-enable its existing landline
phone number. This means Sound Transit doesn't need to advertise a new
phone number to the public; riders can text the number they already
know.
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Fit into Existing Infrastructure - The Sound Transit team can
respond to rider inquiries quickly and efficiently using IT
infrastructure and computers it already has in place, no additional
equipment needed.
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Secure, Consistent Connection - Text messages are faster and
more reliable than phone calls, especially in places where reception
can be spotty like transit tunnels. As the only business-texting
provider with direct connectivity to mobile carrier networks, Zipwhip
software provides the most secure avenue for message transmission.
"Texting allows people to communicate and engage with businesses and
government agencies on their own terms, on the medium of their choice,"
said John Lauer, CEO at Zipwhip. "We are excited to see forward-thinking
public agencies like Sound Transit create better ways for the public to
get in touch, and we're proud to help them accomplish that."
About Zipwhip
A Seattle-based SaaS (News - Alert) company, Zipwhip is modernizing the texting medium
by adding text messaging to existing landline, VoIP and toll-free phone
numbers. Zipwhip pairs direct network connectivity with easy
out-of-the-box software, so businesses of any size can give customers
the choice to "text or call" and handle two-way text conversations at
scale. Learn more about Zipwhip at www.zipwhip.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180118005224/en/
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