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South African BPO Market 2017 - Research and MarketsThe "South African BPO Market 2017" report has been added to Research and Markets' offering. Digital transformation is a journey, but one that companies need to embark on if they are to survive not just the onslaught of traditional competition, but new market entrants. It is also a necessary component in keeping pace with the rapidly changing consumer base. South Africa's customer service delivery is predominantly dominated by the BPO market, specifically contact centers. The BPO sector contributes ZAR50 billion to towards the national GDP and employed 222,500 people in 2016. The domestic BPO market represents 85.4% of the market, and is the backbone for the development and expansion of the offshore BPO market. Research Scope The global technology trends that will be shaping the BPO market in South Africa are automation, data analytics, Internet of Things (IoT) Artificial Intelligence (AI). The focus of this research is to understand the global technological changes that will be affecting the way service is delivered to customers. The study will focus on understanding the South African BPO market landscape, the changes i the BPO ecosystem as a result of innovative technologies, the key trends shaping customer experience management, and the growth opportunities and Companies to Action (C2A). Research Highlights
Key Topics Covered: 1. Executive Summary 2. Market Overview 3. Digital Transformation and Customer Care - A Global Perspective 4. Overview of the South African BPO Market 5. Change in the BPO Ecosystem 6. Growth Opportunities and Companies to Action 7. The Last Word 8. Appendix For more information about this report visit https://www.researchandmarkets.com/research/8zbhp4/south_african_bpo?w=4 View source version on businesswire.com: http://www.businesswire.com/news/home/20180102005493/en/ |