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Genpact (PNMsoft) Named a Visionary in Magic Quadrant for Intelligent Business Process Management SuitesNEW YORK, Nov. 15, 2017 /PRNewswire/ -- Leading analyst firm, Gartner, has named Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, as a Visionary in Gartner's 2017 Magic Quadrant for Intelligent Business Process Management Suites report for its PNMsoft Sequence v.8.3.* This Gartner Magic Quadrant evaluated Genpact's iBPM product, PNMsoft Sequence v8.3, and its workflow capabilities that seek to enable change and experimentation. In October 2017, Genpact renamed this software as Cora SeQuence. PNMsoft, which Genpact acquired in August 2016, was also named a Visionary in this Magic Quadrant last year. For the report, Gartner evaluated 19 intelligent business process management (iBPM) providers on the basis of completeness of vision, which evaluates market understanding, marketing strategy, sales strategy, offering (product) strategy, business model, vertical/industry strategy, innovation, and geographic strategy, and on the basis of ability to execute, which evaluates product or service, overall viability, sales execution/pricing, market responsiveness/record, marketing execution, customer experience, and operations. "In an environment where technology changes constantly, companies want a roadmap for digital transformation that builds upon today's investments and prepares them for the future," said Sanjay Srivastava, chief digital officer, Genpact. "Our integration of dynamic workflow with other digital technologies helps our clients future-proof their business and accelerate transformation at scale." Combining workflow with digital
Transforming customer experiences Genpact also worked with a global nutritional supplements company to automate and reimagine the client's customer relationship management and reporting processes. The transformation significantly improved response time for order enquiries by 40 percent, enhancing service and allowing the company to assist more customers in less time. For more information, see these links for details about Genpact Cora, Cora SeQuence, and the Magic Quadrant report. *Gartner, Inc. "Magic Quadrant for Intelligent Business Process Management Suites? by Rob Dunie, Marc Kerremans, Van L. Baker, Jason Wong, October 24, 2017. About the Magic Quadrant About Genpact For more information:
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